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GlobalProtect
GlobalProtect Administrator's Guide
GlobalProtect App Log Collection for Troubleshooting
Document:
GlobalProtect Administrator's Guide
GlobalProtect App Log Collection for Troubleshooting
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Last Updated:
Wed Jun 08 16:02:18 PDT 2022
Current Version:
10.1 & Later
Version 10.1
Version 10.1 & Later
Version 10.0
Table of Contents
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GlobalProtect Overview
About the GlobalProtect Components
What OS Versions are Supported with GlobalProtect?
About GlobalProtect Licenses
Get Started
Create Interfaces and Zones for GlobalProtect
Enable SSL Between GlobalProtect Components
About GlobalProtect Certificate Deployment
GlobalProtect Certificate Best Practices
Deploy Server Certificates to the GlobalProtect Components
Authentication
About GlobalProtect User Authentication
Supported GlobalProtect Authentication Methods
Local Authentication
External Authentication
Client Certificate Authentication
Two-Factor Authentication
Multi-Factor Authentication for Non-Browser-Based Applications
Single Sign-On
How Does the App Know What Credentials to Supply?
Cookie Authentication on the Portal or Gateway
Credential Forwarding to Some or All Gateways
How Does the App Know Which Certificate to Supply?
Set Up External Authentication
Set Up LDAP Authentication
Set Up SAML Authentication
Use the Default System Browser for SAML Authentication
Set Up Kerberos Authentication
Set Up RADIUS or TACACS+ Authentication
Set Up Client Certificate Authentication
Deploy Shared Client Certificates for Authentication
Deploy Machine Certificates for Authentication
Deploy User-Specific Client Certificates for Authentication
Enable Certificate Selection Based on OID
Set Up Two-Factor Authentication
Enable Two-Factor Authentication Using Certificate and Authentication Profiles
Enable Two-Factor Authentication Using One-Time Passwords (OTPs)
Enable Two-Factor Authentication Using Smart Cards
Enable Two-Factor Authentication Using a Software Token Application
Set Up Authentication for strongSwan Ubuntu and CentOS Endpoints
Enable Authentication Using a Certificate Profile
Enable Authentication Using an Authentication Profile
Enable Authentication Using Two-Factor Authentication
Configure GlobalProtect to Facilitate Multi-Factor Authentication Notifications
Enable Delivery of VSAs to a RADIUS Server
Enable Group Mapping
GlobalProtect Gateways
GlobalProtect Gateways Overview
GlobalProtect Gateway Concepts
Types of Gateways
Gateway Priority in a Multiple Gateway Configuration
GlobalProtect MIB Support
Prerequisite Tasks for Configuring the GlobalProtect Gateway
Configure a GlobalProtect Gateway
Split Tunnel Traffic on GlobalProtect Gateways
Configure a Split Tunnel Based on the Access Route
Configure a Split Tunnel Based on the Domain and Application
Exclude Video Traffic from the GlobalProtect VPN Tunnel
GlobalProtect Portals
GlobalProtect Portal Overview
Prerequisite Tasks for Configuring the GlobalProtect Portal
Set Up Access to the GlobalProtect Portal
Define the GlobalProtect Client Authentication Configurations
Define the GlobalProtect Agent Configurations
Customize the GlobalProtect App
Customize the GlobalProtect Portal Login, Welcome, and Help Pages
GlobalProtect Apps
Deploy the GlobalProtect App to End Users
Download the GlobalProtect App
Host App Updates on the Portal
Host App Updates on a Web Server
Test the App Installation
Download and Install the GlobalProtect Mobile App
View and Collect GlobalProtect App Logs
Deploy App Settings Transparently
Customizable App Settings
App Display Options
User Behavior Options
App Behavior Options
Script Deployment Options
Deploy App Settings to Windows Endpoints
Deploy App Settings in the Windows Registry
Deploy App Settings from Msiexec
Deploy Scripts Using the Windows Registry
Deploy Scripts Using Msiexec
Deploy Connect Before Logon Settings in the Windows Registry
Deploy GlobalProtect Credential Provider Settings in the Windows Registry
SSO Wrapping for Third-Party Credential Providers on Windows Endpoints
Enable SSO Wrapping for Third-Party Credentials with the Windows Registry
Enable SSO Wrapping for Third-Party Credentials with the Windows Installer
Deploy App Settings to macOS Endpoints
Deploy App Settings in the macOS Plist
Deploy Scripts Using the macOS Plist
Deploy App Settings to Linux Endpoints
GlobalProtect Clientless VPN
Clientless VPN Overview
Supported Technologies
Configure Clientless VPN
Troubleshoot Clientless VPN
Mobile Device Management
Mobile Device Management Overview
Set Up the MDM Integration With GlobalProtect
Qualified MDM Vendors
Manage the GlobalProtect App Using Workspace ONE
Deploy the GlobalProtect Mobile App Using Workspace ONE
Delegate GlobalProtect Certificates for Android Endpoints Using Workspace ONE
Deploy the GlobalProtect App for Android on Managed Chromebooks Using Workspace ONE
Configure Workspace ONE for iOS Endpoints
Configure an Always On VPN Configuration for iOS Endpoints Using Workspace ONE
Configure a User-Initiated Remote Access VPN Configuration for iOS Endpoints Using Workspace ONE
Configure a Per-App VPN Configuration for iOS Endpoints Using Workspace ONE
Configure Workspace ONE for Windows 10 UWP Endpoints
Configure an Always On VPN Configuration for Windows 10 UWP Endpoints Using Workspace ONE
Configure a User-Initiated Remote Access VPN Configuration for Windows 10 UWP Endpoints Using Workspace ONE
Configure a Per-App VPN Configuration for Windows 10 UWP Endpoints Using Workspace ONE
Configure Workspace ONE for Android Endpoints
Configure a Per-App VPN Configuration for Android Endpoints Using Workspace ONE
Enable App Scan Integration with WildFire
Manage the GlobalProtect App Using Microsoft Intune
Deploy the GlobalProtect Mobile App Using Microsoft Intune
Configure Microsoft Intune for iOS Endpoints
Configure an Always On VPN Configuration for iOS Endpoints Using Microsoft Intune
Configure a User-Initiated Remote Access VPN Configuration for iOS Endpoints Using Microsoft Intune
Configure a Per-App VPN Configuration for iOS Endpoints Using Microsoft Intune
Configure Microsoft Intune for Windows 10 UWP Endpoints
Configure an Always On VPN Configuration for Windows 10 UWP Endpoints Using Microsoft Intune
Configure a Per-App VPN Configuration for Windows 10 UWP Endpoints Using Microsoft Intune
Manage the GlobalProtect App Using MobileIron
Deploy the GlobalProtect Mobile App Using MobileIron
Configure MobileIron for iOS Endpoints
Configure an Always On VPN Configuration for iOS Endpoints Using MobileIron
Configure a User-Initiated Remote Access VPN Configuration for iOS Endpoints Using MobileIron
Configure a Per-App VPN Configuration for iOS Endpoints Using MobileIron
Configure MobileIron for Android Endpoints
Configure an Always On VPN Configuration for Android Endpoints Using MobileIron
Manage the GlobalProtect App Using Google Admin Console
Deploy the GlobalProtect App for Android on Managed Chromebooks Using the Google Admin Console
Configure Google Admin Console for Android Endpoints
Configure an Always On VPN Configuration for Chromebooks Using the Google Admin Console
Suppress Notifications on the GlobalProtect App for macOS Endpoints
Enable Kernel Extensions in the GlobalProtect App for macOS Endpoints
Enable System Extensions in the GlobalProtect App for macOS Endpoints
Manage the GlobalProtect App Using Other Third-Party MDMs
Configure the GlobalProtect App for iOS
Example: GlobalProtect iOS App Device-Level VPN Configuration
Example: GlobalProtect iOS App App-Level VPN Configuration
Configure the GlobalProtect App for Android
Example: Set VPN Configuration
Example: Remove VPN Configuration
GlobalProtect for IoT Devices
GlobalProtect for IoT Requirements
Configure the GlobalProtect Portals and Gateways for IoT Devices
Install GlobalProtect for IoT on Android
Install GlobalProtect for IoT on Raspbian
Install GlobalProtect for IoT on Ubuntu
Install GlobalProtect for IoT on Windows
Host Information
About Host Information
What Data Does the GlobalProtect App Collect?
What Data Does the GlobalProtect App Collect on Each Operating System?
How Does the Gateway Use the Host Information to Enforce Policy?
How Do Users Know if Their Systems are Compliant?
How Do I Get Visibility into the State of the Endpoints?
Configure HIP-Based Policy Enforcement
Collect Application and Process Data From Endpoints
Redistribute HIP Reports
Configure Windows User-ID Agent to Collect Host Information
MDM Integration Overview
Information Collected
System Requirements
Configure GlobalProtect to Retrieve Host Information
Troubleshoot the MDM Integration Service
Quarantine Devices Using Host Information
Identification and Quarantine of Compromised Devices Overview and License Requirements
View Quarantined Device Information
Manually Add and Delete Devices From the Quarantine List
Automatically Quarantine a Device
Use GlobalProtect and Security Policies to Block Access to Quarantined Devices
Redistribute Device Quarantine Information from Panorama
Certifications
Enable and Verify FIPS-CC Mode
Enable and Verify FIPS-CC Mode Using the Windows Registry
Enable and Verify FIPS-CC Mode Using the macOS Property List
FIPS-CC Security Functions
Resolve FIPS-CC Mode Issues
GlobalProtect Quick Configs
Remote Access VPN (Authentication Profile)
Remote Access VPN (Certificate Profile)
Remote Access VPN with Two-Factor Authentication
Always On VPN Configuration
Remote Access VPN with Pre-Logon
GlobalProtect Multiple Gateway Configuration
GlobalProtect for Internal HIP Checking and User-Based Access
Mixed Internal and External Gateway Configuration
Captive Portal and Enforce GlobalProtect for Network Access
GlobalProtect Architecture
GlobalProtect Reference Architecture Topology
GlobalProtect Portal
GlobalProtect Gateways
GlobalProtect Reference Architecture Features
End User Experience
Management and Logging
Monitoring and High Availability
GlobalProtect Reference Architecture Configurations
Gateway Configuration
Portal Configuration
Policy Configurations
GlobalProtect Cryptography
About GlobalProtect Cipher Selection
Cipher Exchange Between the GlobalProtect App and Gateway
GlobalProtect Cryptography References
Reference: GlobalProtect App Cryptographic Functions
TLS Cipher Suites Supported by GlobalProtect Apps
Reference: TLS Ciphers Supported by GlobalProtect Apps on macOS Endpoints
Reference: TLS Ciphers Supported by GlobalProtect Apps on Windows 10 Endpoints
Reference: TLS Ciphers Supported by GlobalProtect Apps on Android 6.0.1 Endpoints
Reference: TLS Ciphers Supported by GlobalProtect Apps on iOS 10.2.1 Endpoints
Reference: TLS Ciphers Supported by GlobalProtect Apps on Chromebooks
Ciphers Used to Set Up IPsec Tunnels
SSL APIs
GlobalProtect App Log Collection for Troubleshooting
GlobalProtect App Log Collection for Troubleshooting Overview
Checklist for GlobalProtect App Log Collection for Troubleshooting
Set Up GlobalProtect Connectivity to Cortex Data Lake
Configure the App Log Collection Settings on the GlobalProtect Portal
View the GlobalProtect App Troubleshooting and Diagnostic Logs on the Explore App
