GlobalProtect App 6.0 Known Issues
See the list of the known issues in GlobalProtect app 6.0.
The following table lists the known issues in GlobalProtect app 6.0 for Android, iOS, Chrome, Windows, Windows 10 UWP, macOS, and Linux.
If you change the setting for
Connect with SSL Onlyin the portal configuration, when the user views the Preferences in the GlobalProtect app, the Connect with SSL setting retains the previous setting.
The first time end users connect using the GlobalProtect 6.0 app they may see an authentication failed message if their SSO credentials are different from the credentials they used to log in to their computer.
On macOS endpoints, when connected to an internal gateway the endpoint may not send a HIP report or receive HIP notifications, and the HIP reports are not available on the Host Information Profile tab in the app.
In some cases, TCP Option lookup for IP fragmented TCP packets can cause the endpoint to lose access to internal resources.
When connected to GlobalProtect with
Resolve All FQDNs Using DNS Servers Assigned by the Tunnel (Windows Only)set to
Yesin the App Configurations area of the GlobalProtect portal configuration, performance is slow in the Windows Active Directory Users and Computers console.
Resolve All FQDNs Using DNS Servers Assigned by the Tunnel (Windows Only)to
DNS queries for excluded domains are sent out on both the GlobalProtect app virtual adapter and the device's physical adapter when
Split-Tunnel Optionis set to
Both Network Traffic and DNSin the App Configurations area of the GlobalProtect portal configuration.
In some cases the GlobalProtect tunnel can not send traffic after the system wakes up from sleep mode.
In a configuration where the
Welcome Pageis set to
Yes, the endpoint gets stuck in the connecting state.
Workaround:Enable the Welcome Page or set
When the user is prompted to select a certificate to use to connect to GlobalProtect, if the user instead clicks Cancel without selecting a client certificate the app shows the
no network connectivityerror message.
If the end user sets a preferred gateway in the GlobalProtect app and the administrator subsequently disables the manual gateway option in the portal configuration, the app will still display the option to set a gateway as preferred after the end user refreshes the connection even though manual gateway selection is no longer an available option.
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