Before you download the
app, you must obtain the IP address or FQDN of the GlobalProtect
portal from your administrator. In addition, your administrator
should verify which username and password you can use to connect
to the portal and gateways. This is typically the same username
and password that you use to connect to your corporate network.
If your administrator has allowed you to use biometric (fingerprint
or, for macOS X devices only, face ID) information to sign in, you
need to first sign-in with a username and password twice (once to
save it and again to authenticate); you can then use biometric information
to sign in.