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App Access
Use the hub to access your Palo Alto Networks apps and
services.
Use the
hub to
access your apps. To access your apps, log in to the
hub, which
requires that you have a Palo Alto Networks
Customer
Support Portal (CSP) account with one of the following roles:
Super User, Standard User, or Limited User. Be aware that, to access
an app, the app must be activated, and you must have the appropriate
role assigned to you.
When you log in to the hub, use the same username and password
combination that you use to log in to CSP. If you enter an incorrect
username or password ten times in a row, you will be locked out
for the next 60 minutes. After 60 minutes, you can try to log in
again.
See
Manage App Roles for
details on the available roles and how to assign roles to users.
Accessing Apps Without a Role
You cannot
log in to the
hub unless you have been assigned at least one
role in the
hub. If you do not have
at least one role, you will see a message stating that the
hub is
not available.
Contact your Account Administrator, App Administrator,
or Instance Administrator to have a role assigned to you. If you
do not know who to contact, identify them by signing in to your
Customer Support Portal account. Then, refer to
How to Manage Users in Your Account and
follow the instructions to
Edit an Account Member.
