App Access

You use the hub to access your Palo Alto Networks apps and services.
Use the hub to access your apps. To access your apps, you must log into the hub, and this requires you to have a Palo Alto Networks Customer Support Portal (CSP) account with one of the following roles: Super User, Standard User, or Limited User. Be aware that to access an app, the app must also have been activated, and you must have the appropriate role assigned to you.
When you log into the hub, use the same username/password combination that you use to log into CSP. If you enter an incorrect username and/or password ten times in a row, you will be locked out for the next 60 minutes. After 60 minutes, you can try again.
See Activate Applications for a high level description on app activation.
See Manage App Roles for details on the available roles, and how to assign roles to users.

Accessing Apps Without a Role

You cannot log in to the hub unless you have been assigned at least one role in the hub. If you do not have at least one role, you will see the following message stating that the hub is not available.
In such an event, contact your Account Administrator, App Administrator, or Instance Administrator to have a role assigned to you. If you do not know who they are, you can identify them by first signing in to your Customer Support Portal account, referring to How to Manage Users in Your Account, and following the instructions for
Edit an Account Member

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