Capture App Debug Information

Capture debug information to help Palo Alto Networks troubleshoot problems with your app instance.
If you're having trouble with a specific app instance, you can capture debug information that will help Palo Alto Networks support personnel to troubleshoot the issue. You do this in Settings( app-debug-wrench.png ).
settings-wrench.png
In the resulting pop-up, enter a short
Description
of the issue.
settings-wrench-capture.png
Capture
the debug info and then copy and save the reference ID number that displays in the next dialog. Use this number when discussing the issue with Palo Alto Networks support personnel.
Using this tool does not create a support case. Use the Customer Support Portal (CSP) to create a support case, and provide the reference ID created here in the case notes.
settings-wrench-referenceid.png
Clicking
OK
closes the dialog. However, if you click on the instance's wrench icon, a dialog with the reference ID is shown again.

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