You can delete applications that you are using from the
You can deactivate active app instances from your account
in the hub. Deactivation, or deletion, removes internal Cortex resources
that the app instance requires for operation, including any permissions
that the app requires to access your data.
Deactivating a partner app does not cancel any accounts
you have with the partner's service, nor does it remove any data
that the app collected and stored. See the product documentation
for the app to find out what you should do if you no longer want
to use the app and to understand the data retention policies of
In some cases, you can delete Palo Alto Networks apps using the
hub. Depending on the app, deleting it can also remove your data
(for example, deleting a Directory Sync Service instance will cause
your Active Directory data to be deleted from Palo Alto Networks
To deactivate an app, you must have the Instance
Administrator role (or a higher-level role) for that app.
If you have the proper role, log in to the hub, go to Settings,
and locate the app. Hover your cursor over the app name and you'll
see a trash can that you can click to deactivate the app.
In the resulting dialog, select the reason that you are deactivating
or deleting the app and then