The on-premises firewall must allow the Cortex XSOAR engine to form HTTPS connections on TCP port 443 to the Cortex cloud at https://<your-domain>.iot.demisto.live/. You can see the URL of your Cortex XSOAR instance when you log in to Device Security and click Integrations and then click Launch Cortex XSOAR. It’s visible in the address bar of the web page displaying the Cortex XSOAR interface.

To create an Cortex XSOAR engine, access the Cortex XSOAR interface (from Device Security, click Integrations and then click Launch Cortex XSOAR). In the Cortex XSOAR UI, click SettingsEngines+ Create New Engine. Choose Shell as the type.

For Cortex XSOAR engine installation instructions, see Engine Installation.

For help troubleshooting Cortex XSOAR engines, including installations, upgrades, connectivity, and permissions, see Troubleshoot Engines and Troubleshoot Integrations Running on Engines.