Manage NGFW Alerts
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Next-Generation Firewall

Manage Alerts

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Manage NGFW Alerts

Learn how to manage the AIOps for NGFW alerts.
Where Can I Use This?
What Do I Need?
  • NGFW (Managed by Strata Cloud Manager)
  • NGFW (Managed by PAN-OS or Panorama)
  • VM-Series, funded with Software NGFW Credits
  • AIOps for NGFW Free (use the AIOps for NGFW Free app)
    or
  • AIOps for NGFW Premium license (use the Strata Cloud Manager app)
Get a birds-eye view of the NGFW alerts by selecting
Incidents & Alerts
NGFW
All Alerts
. Explore the alerts page to help you maintain the ongoing health of your devices and deployments and to avoid disruption to your business. You have direct access to a detailed list of alerts alongside critical visual summaries. You can also
Hide Summary
to hide the widgets and only view the alerts in a tabular format.
Here’s the data shown under
All Alerts
.
  • Alerts
    : Displays all the alerts.
    In this table, you can perform the following tasks:
    • Hide Summary
      to hide the widgets and only view the alerts in a tabular format.
    • Expand an alert to view its description and impact.
    • Under Actions, you can perform the following actions:
      • Assign
        an alert to a user, yourself, or unassign an alert.
      • Change Priority
        of an alert or select Not Set to remove the priority.
      • Acknowledge
        an alert by selecting
        Yes
        , which confirms you have seen the alert.
      • Suppress
        sets an alert to an operational status of "On Hold" when you don't plan on resolving it actively.
      • Add Comment
        for an alert.
    • Click an alert to view its details.
    • Use
      Column Settings
      to view or hide specific columns for alerts and rearrange the default order of the columns. These changes will persist in the future sessions.
  • ASSIGNED TO
    : Displays the number of alerts by the person or entity who has the task of resolving them. At the top, it shows the alerts assigned to the current logged in user and the unassigned alerts. You can also view the numbers of alerts
    BY CATEGORY
    by selecting it in the drop-down list.
  • BY SEVERITY & COUNT (TOP 10):
    Displays the alerts categorized by severity, along with the count of alerts in each category. Critical alerts are prioritized first, followed by warning alerts, and then informational alerts.
  • BY STATUS:
    Displays the total number of alerts by status.
    • New indicates the incidents that have been unassigned.
    • Assigned indicates the incidents that have been assigned to a user.
    • In Progress indicates that the incident is being worked upon.
    • On Hold indicates that you don't plan on resolving an alert or incident actively.
    • Closed indicates the closed alerts during the last 30 days.
    • Inconclusive indicates that there is no solution for these alerts.
  • BY SEVERITY:
    Displays the total number of alerts categorized as Critical, Warning, and Informational.
  • BY PRIORITY:
    Displays the alerts according to their priority with P1 being the most severe.

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