>
    Strata Copilot
    Card Failure: Card start timeout - Max restarts attempted
    Focus
    Download PDF
    Focus
    1. Home
    2. Next-Generation Firewall
    3. Incidents
    4. NGFW Incidents Reference
    5. Card Failure: Card start timeout - Max restarts attempted
    Download PDF
    Next-Generation Firewall

    Card Failure: Card start timeout - Max restarts attempted

    Table of Contents

    Card Failure: Card start timeout - Max restarts attempted

    Incident Code
    INC_NGFW_CARD_FAILURE_START_TIMEOUT
    Severity
    Warning
    Category
    Device
    Subcategory
    Hardware
    Description
    This alert triggers when the error "Card start timeout - Max restarts attempted" is detected in one of the line cards in the chassis, indicating a software or hardware issue that has caused the card to enter a failure state.
    Raise Condition
    This incident is raised if the log message indicating that a card has experienced “Card start timeout - Max restarts attempted” is detected at least once within a one-hour window.
    Clear Condition
    This incident is cleared when the log message indicating that the card is up is detected.

    © 2026 Palo Alto Networks, Inc. All rights reserved.