Use your active Palo Alto Networks® Customer Support
account to register your firewalls on our Customer Support Portal
and then automatically configure your firewall with our recommended
Day 1 configuration.
Before you can activate support and other
licenses and subscriptions, you must first register the firewall.
Before you can register a firewall, though, you must first have
an active support account. Perform one of the following tasks depending
on whether you have an active support account:
Create a New
Support Account and Register a Firewall
If you do not already have an active Palo
Alto Networks support account, then you need to register your firewall
when you create your new support account.
Register device using Serial Number
or Authorization Code
and click
Next
.
Complete the registration form.
Enter the contact details for the person
in your organization who will own this account. Required fields
are indicated by red asterisks.
Create a UserID and Password for the account. Required
fields are indicated by red asterisks.
Enter the
Device Serial Number
or
Auth
Code
.
Enter your
Sales Order Number
or
Customer
Id
.
To ensure that you are always alerted to the latest
updates and security advisories,
Subscribe to Content
Update Emails
,
Subscribe to Security Advisories
, and
Subscribe
to Software Update Emails
.
Select the check box to agree to the End User Agreement
and
Submit
.
Register a
Firewall
If you already have an active Palo Alto Networks
Customer Support account, perform the following task to register
your firewall.
Log in to the firewall web interface.
Using a secure connection (HTTPS) from your web browser,
log in using the new IP address and password you assigned during
initial configuration (https://<IP address>).
Locate your serial number and copy it to the clipboard.
Register device using Serial Number
or Authorization Code
, and then click
Next
.
Enter the firewall
Serial Number
(you can
copy and paste it from the firewall Dashboard).
(
Optional
) Enter the
Device Name
and
Device
Tag
.
(
Optional
) If the device will not have a
connection to the internet, select the
Device will be
used offline
check box and then, from the drop-down,
select the
OS Release
you plan to use.
Provide information about where you plan to deploy
the firewall including the
Address
,
City
,
Postal
Code
, and
Country
.
Read the End User License Agreement (EULA) and the
Support Agreement, then
Agree and Submit
.
You can
view the entry for the firewall you just registered under
Devices
.
(Optional) Perform Day 1 Configuration
After you register your firewall, you have
the option of running Day 1 Configuration. The Day 1 Configuration
tool provides configuration templates informed by Palo Alto Networks
best practices, which you can use as a starting point to build the
rest of your configuration.
The benefits of Day 1 Configuration
templates include:
Faster implementation time
Reduced configuration errors
Improved security posture
Perform Day 1 Configuration
by following these steps:
From the page that displays after you have registered your
firewall, select
Run Day 1 Configuration
.
If
you’ve already registered your firewall but haven’t run Day 1 Configuration,
you can also run it from the Customer Support Portal home page by
selecting
Tools
Run Day
1 Configuration.
Enter the
Hostname
and
Pan OS
Version
for your new device, and optionally, the
Serial
Number
and
Device Type
.
Under
Management
, select either
Static
or
DHCP
Client
for your
Management Type
.
Selecting
Static
will require you
fill out the
IPV4
,
Subnet Mask
,
and
Default Gateway
fields.
Selecting
DHCP
Client
only requires that you enter the
Primary
DNS
and
Secondary DNS
. A device
configured in DHCP client mode will ensure the management interface
receives an IP address from the local DHCP server, or it will fill
out all the parameters if they are known.
Fill out all fields under
Logging
.
Click
Generate Config File
.
To import and load the Day 1 Configuration file you just
downloaded to your firewall:
Log into your firewall web interface.
Select
Device
Setup
Operations
.
Click
Import named configuration snapshot
.
Select the file.
Register the Firewall Line Cards
The following firewalls use line cards that
must be registered to receive support with troubleshooting and returns:
PA-7000 Series firewalls
If you do not have
a Palo Alto Networks Customer Support account, create one by following
the steps at Create a New Support Account and Register a Firewall. Return to
these instructions after creating your Customer Support account
and registering your firewall.