PAN-DB Cloud Connectivity Issues
After you verify your connection to the PAN-DB cloud,
use this checklist to troubleshoot your cloud connectivity issues.
To help ensure connectivity to PAN-DB cloud,
create a dedicated Security policy
rule to allow all Palo Alto Management Service traffic. This will avoid
management traffic from being classified as
not-resolved and prevent the traffic from being
blocked when routed through the dataplane.
To check connectivity between the
firewall and the PAN-DB cloud:
show url-cloud status
If the cloud is accessible, the expected response is similar
to the following:
The firewall initially queries the default PAN-DB cloud
to determine the highest performing regional cloud server; this
server is used for all PAN-DB queries, including the status check.
If the best available server is not operational, it will fall back
to the next best available option.
show url-cloud status
PAN-DB URL Filtering
License : valid
Current cloud server : serverlist.urlcloud.paloaltonetworks.com
Cloud connection : connected
Cloud mode : public
URL database version - device : 20200624.20296
URL database version - cloud : 20200624.20296 ( last update time 2020/06/24 12:39:19 )
URL database status : good
URL protocol version - device : pan/2.0.0
URL protocol version - cloud : pan/2.0.0
Protocol compatibility status : compatible
If none of the clouds are accessible, the expected response is
similar to the following:
show url-cloud status
PAN-DB URL Filtering
License : valid
Cloud connection : not connected
URL database version - device : 0000.00.00.000
URL protocol version - device : pan/0.0.2
Use the following checklist to identify and resolve connectivity
issues:
Does the PAN-DB URL Filtering
license field shows as invalid? Obtain and install a valid PAN-DB
license.
Does your networks environment have a proxy server handling
Internet traffic? You may need to add the following PAN-DB cloud
servers to an allow list to enable PAN-DB connectivity and updates.
The PAN-DB regional clouds currently include the following:
Default:
s000new.urlcloud.paloaltonetworks.com
Server List Provider: serverlist.urlcloud.paloaltonetworks.com
Americas East: pandb2dlprod.urlcloud.paloaltonetworks.com
Americas West: pandb2pdx1prod.urlcloud.paloaltonetworks.com
EMEA: pandb2am1prod.urlcloud.paloaltonetworks.com
APAC: pandb2ty6prod.urlcloud.paloaltonetworks.com
Does the URL protocol version show as not compatible? Upgrade
PAN-OS to the latest version.
Can you ping the PAN-DB cloud server from the firewall? Run
the following command to check:
ping source <ip-address> host serverlist.urlcloud.paloaltonetworks.com <
For
example, if your management interface IP address is 10.1.1.5, run
the following command:
ping source 10.1.1.5 host serverlist.urlcloud.paloaltonetworks.com
Is the firewall in an HA configuration? Verify that the HA
state of the firewalls is in the active, active-primary, or active-secondary
state. Access to the PAN-DB cloud will be blocked if the firewall
is in a different state. Run the following command on each firewall
in the pair to see the state:
show high-availability state
If you still have problems with connectivity between the firewall
and the PAN-DB cloud, contact Palo Alto Networks support.
