Check your PAN-DB cloud connection if you see URLs classified
as not-resolved. Not-resolved URLs indicate disruption to your URL
filtering cloud connection.
URLs are classified as
not-resolved if
your firewall cannot connect to the PAN-DB URL filtering cloud service
to perform lookups, or if PAN-DB takes too long to respond to URL
queries. The cloud connection status and URL classification does not
apply to expired subscription licenses or unlicensed users. For
a detailed explanation of the URL categorization process, see
How URL Filtering Works.
Use
the following workflow to troubleshoot why some or all of the URLs
being identified by PAN-DB are classified as Not-resolved: