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    What Happens When Licenses Expire?
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    What Happens When Licenses Expire?

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    End-of-Life (EoL)

    What Happens When Licenses Expire?

    Find out what happens when one of your Palo Alto Networks firewall subscriptions expires.
    Palo Alto Networks subscriptions provide the firewall with added functionality and/or access to a Palo Alto Networks cloud-delivered service. When a license is within 30 days of expiration, a warning message displays in the system log daily until the subscription is renewed or expires. Upon license expiration, some subscriptions continue to function in a limited capacity, and others stop operating completely. Here you can find out what happens when each subscription expires.
    The precise moment of license expiry is at the beginning of the following day at 12:00 AM (GMT). For example, if your license is scheduled to end on 1/20 you will have functionality for the remainder of that day. At the start of the new day on 1/21 at 12:00 AM (GMT), the license will expire. All license-related functions operate on Greenwich Mean Time (GMT), regardless of the configured time zone on the firewall.
    (Panorama license) If the support license expires, Panorama can still manage firewalls and collect logs, but software and content updates will be unavailable. The software and content versions on Panorama must be the same as or later than the versions on the managed firewalls, or else errors will occur. For details, see Panorama, Log Collector, Firewall, and WildFire Version Compatibility.
    SubscriptionExpiry Behavior
    Advanced Threat Prevention / Threat Prevention
    Alerts appear in the System Log indicating that the license has expired.
    You can still:
    • Use signatures that were installed at the time the license expired, unless you install a new Applications-only content update either manually or as part of an automatic schedule. If you do, the update will delete your existing threat signatures and you will no longer receive protection against them.
    • Use and modify Custom App-ID™ and threat signatures.
    You can no longer:
    • Install new signatures.
    • Roll signatures back to previous versions.
    • Detect and prevent unknown threats using real-time, ML-based detection engines provided by Advanced Threat Prevention.
    DNS Security
    You can still:
    • Use local DNS signatures if you have an active Threat Prevention license.
    You can no longer:
    • Get new DNS signatures.
    Advanced URL Filtering / URL Filtering
    You can still:
    • Enforce policy using custom URL categories.
    You can no longer:
    • Get updates to cached PAN-DB categories.
    • Connect to the PAN-DB URL filtering database.
    • Get PAN-DB URL categories.
    • Analyze URL requests in real-time using advanced URL filtering.
    WildFire
    You can still:
    • Forward PEs for analysis.
    • Get signature updates every 24-48 hours if you have an active Threat Prevention subscription.
    You can no longer:
    • Get five-minute updates through the WildFire public and private clouds.
    • Forward advanced file types such as APKs, Flash files, PDFs, Microsoft Office files, Java Applets, Java files (.jar and .class), and HTTP/HTTPS email links contained in SMTP and POP3 email messages.
    • Use the WildFire API.
    • Use the WildFire appliance to host a WildFire private cloud or a WildFire hybrid cloud.
    AutoFocus
    You can still:
    • Use an external dynamic list with AutoFocus data for a grace period of three months.
    You can no longer:
    • Access the AutoFocus portal.
    • View the AutoFocus Intelligence Summary for Monitor log or ACC artifacts.
    Cortex Data Lake
    You can still:
    • Store log data for a 30-day grace period, after which it is deleted.
    • Forward logs to Cortex Data Lake until the end of the 30-day grace period.
    GlobalProtect
    You can still:
    • Use the app for endpoints running Windows and macOS.
    • Configure single or multiple internal/external gateways.
    You can no longer:
    • Access the Linux OS app and mobile app for iOS, Android, Chrome OS, and Windows 10 UWP.
    • Use IPv6 for external gateways.
    • Run HIP checks.
    • Use Clientless VPN.
    • Enforce split tunneling based on destination domain, client process, and video streaming application.
    VM-SeriesSee the VM-Series Deployment Guide.
    Support
    You can no longer:
    • Receive software updates.
    • Download VM images.
    • Benefit from technical support.

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