End-of-Life (EoL)
Custom response pages are the web pages that are displayed when a user tries to access a URL. You can provide a custom HTML message that is downloaded and displayed instead of the requested web page or file.
Each virtual system can have its own custom response pages. The following table describes the types of custom response pages that support customer messages.
Custom Response Page Type Description
Antivirus Block Page Access blocked due to a virus infection.
Application Block Page Access blocked because the application is blocked by a security policy.
Captive Portal Comfort Page Page for users to verify their user name and password for machines that are not part of the domain.
File Blocking Continue Page Page for users to confirm that downloading should continue. This option is available only if continue functionality is enabled in the security profile. Select Objects > Security Profiles > File Blocking.
File Blocking Block Page Access blocked because access to the file is blocked.
GlobalProtect Portal Help Page Custom help page for GlobalProtect users (accessible from the portal).
GlobalProtect Portal Login Page Page for users who attempt to access the GlobalProtect portal.
GlobalProtect Welcome Page Welcome page for users who attempt to log in to the GlobalProtect portal.
SSL Certificate Errors Notify Page Notification that an SSL certificate has been revoked.
SSL Decryption Opt-out Page User warning page indicating that the firewall will decrypt SSL sessions for inspection.
URL Filtering and Category Match Block Page Access blocked by a URL filtering profile or because the URL category is blocked by a security policy.
URL Filtering Continue and Override Page Page with initial block policy that allows users to bypass the block. For example, a user who thinks the page was blocked inappropriately can click Continue to proceed to the page. With the override page, a password is required for the user to override the policy that blocks this URL. See the URL Admin Override section for instructions on setting the override password.
URL Filtering Safe Search Enforcement Block Page Access blocked by a security policy with a URL filtering profile that has the Safe Search Enforcement option enabled. The user will see this page if a search is performed using Bing, Google, Yahoo, Yandex, or YouTube and their browser or search engine account setting for Safe Search is not set to strict. The block page will instruct the user to set the Safe Search setting to strict.
You can perform any of the following functions for Response Pages.
To import a custom HTML response page, click the link of the page type you would like to change and then click import/export. Browse to locate the page. A message is displayed to indicate whether the import succeeded. For the import to be successful, the file must be in HTML format. To export a custom HTML response page, click Export for the type of page. Select whether to open the file or save it to disk and, if appropriate, select Always use the same option. To enable or disable the Application Block page or SSL Decryption Opt-out pages, click Enable for the type of page. Select or deselect Enable, as appropriate. To use the default response page instead of a previously uploaded custom page, delete the custom block page and commit. This will set the default block page as the new active page.

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