Document:Panorama Administrator's Guide

Troubleshoot Registration or Serial Number Errors

On the M-600, M-500, or M-200 appliance, if the

Panorama

Support

page doesn’t display support license details or the

Panorama

Setup

Management

page displays Unknown for the

Serial Number

even after you Register Panorama, perform the following steps:

Record the Panorama serial number from the order fulfillment email that Palo Alto Networks sent when you placed your order for Panorama.

Select

Panorama

Setup

Management

and edit the General Settings.

Enter the

Serial Number

and click

Select

Commit

Commit to Panorama

and

Commit

your changes.