Stop or Start the Staged Rollout of Prisma Access Agents

Table of Contents

Monitor Staged Upgrades Rollouts of Prisma Access Agents

Stop or Start the Staged Rollout of Prisma Access Agents

Learn how to stop and start the staged rollout of Prisma Access Agents manually.

Where Can I Use This?	What Do I Need?
Prisma Access (Managed by Strata Cloud Manager) Prisma Access (Managed by Panorama) NGFW (Managed by Panorama)	Check the prerequisites for the deployment you're using macOS 14 and later or Windows 10 version 2024 and later desktop devices Contact your Palo Alto Networks account representative to activate the Prisma Access Agent feature

You can stop a staged rollout of the Prisma Access Agents for any reason, such as connectivity problems encountered during the rollout or other business reasons. Suppose some devices in an upgrade ring weren’t upgraded successfully during a staged rollout. You can stop the staged rollout to investigate and resolve any issues, and then start the staged rollout again.

If you are notified of an upcoming agent upgrade and an active staged rollout is in progress, you must stop the rollout before the new upgrade can be published by Palo Alto Networks.

When you stop the staged rollout, any devices that have been upgraded already will remain upgraded. When you start the rollout again, the rollout will begin at Ring 0, and any devices that have been upgraded won't receive the upgrade again.

To stop a staged rollout:
1. Select ManagePrisma Access Agent.
2. In the Agent Upgrade Progress section, click Stop.
3. When prompted, select a reason for stopping the staged rollout and Submit.
To start a staged rollout:
1. Select ManagePrisma Access Agent.
2. In the Agent Upgrade Progress section, click Start.
3. In the confirmation window, click Yes to confirm that you want to start the staged rollout.
  The staged rollout will start from Ring 0.