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INC_GLOBALPROTECT_PORTAL_AUTH_TIMEOUT_FAILURES_COUNT_EXCEEDED_ABOVE_BASELINE_ALL_PA_LOCATIONS

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- 6.1 Preferred and Innovation
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INC_GLOBALPROTECT_GW_USER_AUTH_TIMEOUT_FAILURES_COUNT_EXCEEDED_ABOVE_BASELINE_PER_PA_LOCATION

INC_GLOBALPROTECT_PORTAL_AUTH_TIMEOUT_FAILURES_COUNT_EXCEEDED_ABOVE_BASELINE_PER_PA_LOCATION

INC_GLOBALPROTECT_PORTAL_AUTH_TIMEOUT_FAILURES_COUNT_EXCEEDED_ABOVE_BASELINE_ALL_PA_LOCATIONS

Learn about the INC_GLOBALPROTECT_PORTAL_AUTH_TIMEOUT_FAILURES_COUNT_EXCEEDED_ABOVE_BASELINE_ALL_PA_LOCATIONS incident.

Incident Code	INC_GLOBALPROTECT_PORTAL_AUTH_TIMEOUT_FAILURES_COUNT_EXCEEDED_ABOVE_BASELINE_ALL_PA_LOCATIONS
Title Template	Portal auth timeout failures are higher than twice the baseline
Category	Network Services
Subcategory	Authentication
Description	There has been a higher than normal number of authentication timeout failures when users attempt to authenticate to the GlobalProtect portal. This could lead to user access issues and connectivity problems, as users may be unable to successfully log in to the VPN.
Raise Condition	Incident is Raised at tenant, when the average authentication timeouts are more than twice the baseline in 45 minutes
Clear Condition	Incident is Cleared at tenant, when the average authentication timeouts are less than twice the baseline in 45 minutes

INC_GLOBALPROTECT_GW_USER_AUTH_TIMEOUT_FAILURES_COUNT_EXCEEDED_ABOVE_BASELINE_PER_PA_LOCATION

INC_GLOBALPROTECT_PORTAL_AUTH_TIMEOUT_FAILURES_COUNT_EXCEEDED_ABOVE_BASELINE_PER_PA_LOCATION