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Updated on
Tue Mar 04 18:16:58 UTC 2025
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Prisma Access Incidents and Alerts Reference Guide
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Prisma Access Incidents and Alerts Reference Guide
Table of Contents
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Version
4.0 & Later
4.0 & Later
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About Prisma SASE Incidents and Alerts
Incidents and Alerts: Overview
Incident List
Priority Alerts
Informational Alerts
Notification Profiles
ServiceNow Audit Log
Incident Settings
About Incident Settings
Customize Incident Settings by Category Level
Customize Incident Settings by Code Level
AI-Powered ADEM Incidents
INC_CIE_AGENT_DISCONNECT
INC_CIE_DIRECTORY_DISCONNECT
INC_GLOBALPROTECT_GW_USER_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_ALL_PA_LOCATIONS
INC_GLOBALPROTECT_GW_USER_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_PER_PA_LOCATION
INC_GLOBALPROTECT_PORTAL_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_ALL_PA_LOCATIONS
INC_GLOBALPROTECT_PORTAL_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_PER_PA_LOCATION
INC_MU_AUTH_SERVER_UNREACHABLE_ALL_ PA_LOCATIONS
INC_MU_AUTH_SERVER_UNREACHABLE_PER_ PA_LOCATION
INC_MU_DNS_SERVER_UNREACHABLE_ALL_ PA_LOCATIONS
INC_MU_DNS_SERVER_UNREACHABLE_ PER_PA_LOCATION
INC_PORTAL_CLIENTLESS_VPN_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_ALL_PA_LOCATIONS
INC_PORTAL_CLIENTLESS_VPN_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_PER_PA_LOCATION
INC_RN_AUTH_SERVER_UNREACHABLE_ALL_ PA_LOCATIONS
INC_RN_AUTH_SERVER_UNREACHABLE_PER_ PA_LOCATION
INC_RN_DNS_SERVER_UNREACHABLE_ALL_ PA_LOCATIONS
INC_RN_DNS_SERVER_UNREACHABLE_PER_ PA_LOCATION
INC_RN_ECMP_TUNNEL_RTT_EXCEEDED_ BASELINE
INC_RN_PRIMARY_WAN_TUNNEL_RTT_ EXCEEDED_BASELINE
INC_RN_SECONDARY_TUNNEL_DOWN
INC_RN_SECONDARY_WAN_TUNNEL_RTT_ EXCEEDED_BASELINE
INC_RN_SITE_CAPACITY_PREDICTION
INC_SC_PRIMARY_WAN_TUNNEL_RTT_ EXCEEDED_BASELINE
INC_SC_SECONDARY_WAN_TUNNEL_RTT_ EXCEEDED_BASELINE
INC_SC_SITE_CAPACITY_PREDICTION
Prisma Access Incidents
INC_CERTIFICATE_EXPIRY
INC_GP_CLIENT_VERSION_UNSUPPORTED
INC_MU_IP_POOL_BLOCK_UTILIZATION_ EXCEEDED_CAPACITY
INC_MU_IP_POOL_BLOCK_UTILIZATION_ EXCEEDED_THRESHOLD
INC_PA_INFRA_DEGRADATION
INC_PA_SERVICE_DEGRADATION_PA_LOCATION
INC_PA_SERVICE_DEGRADATION_RN_ SITE_CONNECTIVITY
INC_PA_SERVICE_DEGRADATION_SC_ CONNECTIVITY
INC_RN_ECMP_BGP_DOWN
INC_RN_ECMP_BGP_FLAP
INC_RN_ECMP_PROXY_TUNNEL_DOWN
INC_RN_ECMP_PROXY_TUNNEL_FLAP
INC_RN_ECMP_TUNNEL_DOWN
INC_RN_ECMP_TUNNEL_FLAP
INC_RN_PRIMARY_WAN_BGP_FLAP
INC_RN_PRIMARY_WAN_PROXY_TUNNEL_DOWN
INC_RN_PRIMARY_WAN_PROXY_TUNNEL_FLAP
INC_RN_PRIMARY_WAN_TUNNEL_DOWN
INC_RN_PRIMARY_WAN_TUNNEL_FLAP
INC_RN_SECONDARY_WAN_BGP_DOWN
INC_RN_SECONDARY_WAN_BGP_FLAP
INC_RN_SECONDARY_WAN_PROXY_TUNNEL_DOWN
INC_RN_SECONDARY_WAN_PROXY_TUNNEL_FLAP
INC_RN_SECONDARY_WAN_TUNNEL_DOWN
INC_RN_SECONDARY_WAN_TUNNEL_FLAP
INC_RN_SITE_DOWN
INC_RN_SITE_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD
INC_RN_SITE_LONG_DURATION_EXCEEDED_ CAPACITY
INC_RN_SPN_LONG_DURATION_CAPACITY_EXCEEDED _THRESHOLD
INC_RN_SPN_LONG_DURATION_EXCEEDED_ CAPACITY
INC_SC_PRIMARY_WAN_BGP_DOWN
INC_SC_PRIMARY_WAN_BGP_FLAP
INC_SC_PRIMARY_WAN_PROXY_TUNNEL_DOWN
INC_SC_PRIMARY_WAN_PROXY_TUNNEL_FLAP
INC_SC_PRIMARY_WAN_TUNNEL_DOWN
INC_SC_PRIMARY_WAN_TUNNEL_FLAP
INC_SC_SECONDARY_WAN_BGP_DOWN
INC_SC_SECONDARY_WAN_BGP_FLAP
INC_SC_SECONDARY_WAN_PROXY_TUNNEL_DOWN
INC_SC_SECONDARY_WAN_PROXY_TUNNEL_FLAP
INC_SC_SECONDARY_WAN_TUNNEL_DOWN
INC_SC_SECONDARY_WAN_TUNNEL_FLAP
INC_SC_SITE_DOWN
INC_SC_SITE_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD
INC_SC_SITE_LONG_DURATION_EXCEEDED_ CAPACITY
INC_ZTNA_CONNECTOR_APP_STATUS_DOWN
INC_ZTNA_CONNECTOR_APP_STATUS_DOWN_PARTIAL
INC_ZTNA_CONNECTOR_CPU_HIGH
INC_ZTNA_CONNECTOR_MEMORY_HIGH
INC_ZTNA_CONNECTOR_TUNNEL_DOWN
Priority Alerts
AL_CIE_AGENT_DISCONNECT
AL_CIE_DIRECTORY_DISCONNECT
AL_MU_IP_POOL_CAPACITY
AL_MU_IP_POOL_USAGE
AL_RN_ECMP_BGP_DOWN
AL_RN_ECMP_BGP_FLAP
AL_RN_PRIMARY_WAN_BGP_DOWN
AL_RN_PRIMARY_WAN_BGP_FLAP
AL_RN_PRIMARY_WAN_TUNNEL_DOWN
AL_RN_PRIMARY_WAN_TUNNEL_FLAP
AL_RN_SECONDARY_WAN_BGP_DOWN
AL_RN_SECONDARY_WAN_BGP_FLAP
AL_RN_SECONDARY_WAN_TUNNEL_DOWN
AL_RN_SECONDARY_WAN_TUNNEL_FLAP
AL_RN_SITE_DOWN
AL_RN_SITE_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD
AL_RN_SITE_LONG_DURATION_EXCEEDED_ CAPACITY
AL_RN_SPN_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD
AL_SC_PRIMARY_WAN_BGP_DOWN
AL_SC_PRIMARY_WAN_BGP_FLAP
AL_SC_PRIMARY_WAN_TUNNEL_DOWN
AL_SC_PRIMARY_WAN_TUNNEL_FLAP
AL_SC_SECONDARY_WAN_BGP_DOWN
AL_SC_SECONDARY_WAN_BGP_FLAP
AL_SC_SECONDARY_WAN_TUNNEL_DOWN
AL_SC_SECONDARY_WAN_TUNNEL_FLAP
AL_SC_SITE_DOWN
AL_SC_SITE_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD
AL_SC_SITE_LONG_DURATION_EXCEEDED_CAPACITY
AL_ZTNA_CONNECTOR_APP_STATUS_DOWN
AL_ZTNA_CONNECTOR_APP_STATUS_DOWN_PARTIAL
AL_ZTNA_CONNECTOR_CPU_HIGH
AL_ZTNA_CONNECTOR_MEMORY_HIGH
AL_ZTNA_CONNECTOR_TUNNEL_DOWN
Informational Alerts
AL_MU_GATEWAY_NEW_EGRESS_IP
AL_MU_GATEWAY_SCHEDULED_AUTOSCALE_FAILURE
AL_PRISMA_ACCESS_INFRASTRUCTURE_ NOTIFICATION
New Features in Incidents and Alerts
Known Issues
