The INC_PA_SERVICE_DEGRADATION_SC_CONNECTIVITY incident is raised when the service connection cluster is down. This incident indicates a Palo Alto Networks infrastructure issue, which the SRE team is working to resolve. For details, select your incident from the Incident List.

Incident Code—INC_PA_SERVICE_DEGRADATION_SC_CONNECTIVITY

Severity—Critical

For details about incident severity, see

Incidents Distribution Over Time

in Incidents and Alerts Overview.