Prisma Access
Incidents and Alerts: Overview
Table of Contents
Incidents and Alerts: Overview
See a birds-eye view of your Prisma Access incidents and alerts in Strata Cloud Manager.
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In Strata Cloud Manager, select to see the Prisma Access Incidents & Alerts
Overview page, which shows a birds-eye view of the incidents and alerts
related to your Prisma Access environment.
Explore each of the incidents and alerts pages to help you maintain the ongoing health of
your devices and deployments, and to avoid disruption to your business. You can move
between your incidents and alerts to investigate activity on your network that's
triggering or is associated with incidents and alerts.
- Today—Shows how many incidents were generated on the day you're reviewing the
dashboard. For information about recently created incidents, see Most Recent Incidents. To view the incidents in your environment, select the Incident List tab.
- Incidents Distribution Over Time—Shows incidents by severity during the time
range set. The Incident List shows open critical and
warning issues. Hover over the graph to see how many Newly Raised
Critical Incidents, Newly Raised Warning
Incidents, and Cleared Incidents there are
for that time. Select any incident from the Incident List to view incident details,
potential impact, and available remediation steps. Color-coded lines in the graph
show incident severity. Hover over any point in the graph to view the number of
incidents by severity during the time range specified.
- Newly Raised Critical Incidents—Red. High impact. Indicates that a customer-facing service is down for all customers, confidentiality or privacy is breached, or customers have lost data.
- Newly Raised Warning Incidents—Orange. Minor impact. Does not affect service or is a minor inconvenience to customers, with an available workaround.
- Cleared Incidents—Green. Number of incidents that have been cleared.
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To view details about the incidents in your environment, select the Incident List tab.
- Open Customer Incidents—Open Customer Incidents shows
all open customer incidents by status.
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- Impact—Number of incidents by their impact on users, branch sites, data center sites, Prisma Access locations, and applications.
- Status—Number of incidents by critical or warning status.
- Open Prisma Access Infrastructure Incidents—Shows the number of Prisma Access infrastructure incidents, their status, and impact.
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- Open Alerts—Displays the number of open alerts by status. Select
View Alerts to open the Priority
Alerts page, where you can view details about the number of total
alerts that are currently open. View the number of open alerts by critical, warning,
or info type.
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- Incidents by Operational Status—Shows the number of ServiceNow incidents by state: open, investigating,in progress, and not specified. This widget appears only if you have ServiceNow enabled.
- Incidents by Assignee—Shows the number of ServiceNow incidents by the person or entity who has the task of resolving them. This widget appears only if you have ServiceNow enabled.
- Incidents by Priority—Shows the number of ServiceNow incidents by priority (with P1 the most severe). This widget appears only if you have ServiceNow enabled.
- Most Recent Incidents—Shows information about the most recent incidents
generated. Select any incident to view the Incident Details page, where you'll find
information about Incident Management, Potential
Impact this incident may have on your environment,
Remediation Playbook with details about how to resolve
this incident, and Tunnel Metrics, including availability and bandwidth.
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