page, which shows a birds-eye view of the incidents and alerts
related to your
Prisma Access
environment.
Explore each of the incidents and alerts pages to help you maintain the ongoing health of
your devices and deployments, and to avoid disruption to your business. You can move
between your incidents and alerts to investigate activity on your network that's
triggering or is associated with incidents and alerts.
Today
—Shows how many incidents were generated on the day you're reviewing the
dashboard.
For information about recently created incidents, see
Most
Recent Incidents
. To view the incidents in your environment,
select the Incident List tab.
Incidents Distribution Over Time
—Shows incidents by severity during the time
range set. The Incident List shows open critical and
warning issues. Select any incident from the Incident List to view incident details,
potential impact, and available remediation steps.
Critical
—High impact. Indicates that a customer-facing service is
down for all customers, confidentiality or privacy is breached, or customers
have lost data.
Warning
—Minor impact. Does not affect service or is a minor
inconvenience to customers, with an available workaround.
Color-coded lines in the graph show incident severity. Hover over any point
in the graph to view the number of incidents by severity during the time range
specified.
Newly Raised Critical Incidents
—Red
Newly Raised Warning Incidents
—Orange
Cleared Incidents
—Green
To view details about the incidents in your environment, select the Incident List tab.
Open Customer Incidents
—
Open Customer Incidents
shows
all open customer incidents by status.
Impact
—Number of incidents by their impact on users,
branch sites, data center sites,
Prisma Access
locations, and
applications.
Status
—Number of incidents by critical or warning
status.
Open
Prisma Access
Infrastructure
—Shows the number of
Prisma Access
infrastructure incidents, their status, and impact.
Open Alerts
—Displays the number of open alerts by status. Select
View Alerts
to open the
Priority
Alerts
page, where you can view details about the number of total
alerts that are currently open. View the number of open alerts by critical, warning,
or info type.
Incidents by Operational Status
—Shows the number of ServiceNow incidents by
state: open, investigating,in progress, and not specified. This widget appears only
if you have ServiceNow enabled.
Incidents by Assignee
—Shows the number of ServiceNow incidents by the person
or entity who has the task of resolving them. This widget appears only if you have
ServiceNow enabled.
Incidents by Priority
—Shows the number of ServiceNow incidents by priority
(with P1 the most severe). This widget appears only if you have ServiceNow enabled.
Most Recent Incidents
—Shows information about the most recent incidents
generated. Select any incident to view the Incident Details page, where you'll find
information about
Incident Management
,
Potential
Impact
this incident may have on your environment,
Remediation Playbook
with details about how to resolve
this incident, and Tunnel Metrics, including availability and bandwidth.