Prisma Access supports ServiceNow, an Incident management platform that provides a common
framework for managing incidents and notifying you about AI-powered ADEM, ADEM, SD-WAN,
and Prisma Access Incidents through ServiceNow tickets. Any incident that Prisma Access
creates will automatically create a ticket on ServiceNow. When Prisma Access scans your
environment and detects a problem, it generates an alert and pushes it to ServiceNow as
a ticket, and when you dismiss an alert, Prisma Access sends a state change notification
to update the ticket status on ServiceNow.
ServiceNow has two types of integration: Bidirectional and unidirectional. A
bidirectional integration means you’re pushing data to ServiceNow as well as getting
data from ServiceNow. In a unidirectional integration, you’re only pushing data to
ServiceNow.