Add a ServiceNow Notification Profile

To add a ServiceNow notification profile using Strata Cloud Manager, go to
Prisma Access
Prisma Access Incidents & Alerts
Notification Profiles
.
Create a new
Notification Profile
by choosing the
Add Notification Profile
button on the right.
The
New Profile
window appears. Under
General
:
Name
—Enter a profile name.
Description (optional)
: Enter an optional description of up to 72 characters.
Under
Notification Method
, select
ServiceNow
.
Under
Details
, enter a profile
Name
, a valid HTTPS
URL
, a
Username
, and a
Password
.
Enter an HTTPS URL to proceed with your setup.
ServiceNow Mapping
shows each
Prisma SASE Incident Field
and how it maps to each
ServiceNow Incident Field
. For example, when you set up ServiceNow, you map the
incident_id
, which is your column name in ServiceNow, for the
Incident ID
field in Prisma Access. ServiceNow may add a prefix (for example,
u_incident_id
) to all
ServiceNow Incident Fields
, so be sure to check the correct names of your columns to map them to Prisma Access fields. Enter your ServiceNow fields in this table to make sure ServiceNow pushes the correct data for a Prisma Access incident. Enter data in the mandatory fields marked with asterisks (*).
ServiceNow may or may not add a prefix to your information.
The following image shows how you can find your correct column names from ServiceNow. These are the column names you need to input in your form.
The
Custom Field
enables you to customize a static field to use in any way you want. For example, you can set up the
Custom Field
to show a static value in a column in your ServiceNow table. You can enter a key value pair or multiple key value pairs separated by a comma. For example,
Product
:
Prisma SASE
,
Environment
:
production
.
Move the
SASE Mapping
toggle to
Yes
for Prisma SASE to push incidents to ServiceNow and also get incident updates. Enter
ServiceNow Mapped Field
data in the mandatory fields (with asterisks), and select
Run Test Case
to create a test incident. The test case helps verify whether your ServiceNow integration is working.
The
Please Authorize ServiceNow Integration
message appears. Select
Authorize
to confirm that you want to have your Prisma Access incidents appear on your ServiceNow instance and ServiceNow incident updates appear on your Prisma SASE interface.
Select
Save
.
Once you have successfully saved your ServiceNow profile, it appears in the
Notification Subscriptions
table, with
Yes
in the
ServiceNow
column. The
ServiceNow
column says
Yes (Test Successful)
if you ran a successful test case, and
Yes (Test Not Executed)
if you did not run a test case at all.
You can have only one active ServiceNow integration at a time. The
State
column in the
Notification Subscriptions
table shows is
Enabled
for your active ServiceNow integration.