View Prisma Access Software Versions
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Prisma Access

View Prisma Access Software Versions

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View Prisma Access Software Versions

Learn about where to find your software versions.
Where Can I Use This?What Do I Need?
  • Prisma Access (Managed by Strata Cloud Manager)
  • Prisma Access (Managed by Panorama)
  • Prisma Access license

Prisma Access (Managed by Strata Cloud Manager)

You can find software and content version information in ManageConfigurationNGFW and Prisma AccessOverviewGeneral Information. Select the Prisma Access configuration scope.
The General Information page provides you with the following information:
AreaDescription
Tenant ID
Allows you to share contact information (Company name, contact name, email, and phone number) so that you can be contacted about Palo Alto Networks service upgrades.
The ID of the tenant.
Tenant NameThe name of the tenant.
RegionThe tenant's region.
Prisma Access Version
The current Prisma Access version.
PAN-OS version
The PAN-OS version that your dataplane is running. The dataplane is the component of the Prisma Access infrastructure that enables traffic inspection and policy enforcement on your network and user traffic.
Release TypeThe type of release you are running (either Preferred or Innovation).
An Innovation release requires a higher PAN-OS dataplane than a Preferred release.
Applications & Threat ContentThe Applications and Threats content updates version you are running.

Prisma Access (Managed by Panorama)

Prisma Access consists of components you manage such as Panorama and the Cloud Services plugin, components that Prisma Access manages such as the dataplane version, and components that Prisma Access manages but whose version you can control (the GlobalProtect version hosted on the Prisma Access portal). The Service Setup page ( PanoramaCloud ServicesConfigurationService Setup shows you the status of these components in a single page. This page also contains notifications that show you when your current running Panorama version and plugin versions will be end of support (EoS) for use with Prisma Access. Palo Alto networks provides you with advance notice of EoS dates to give your organization sufficient time to plan the upgrade.
All dates are in Coordinated Universal Time (UTC).
The Service Setup page provides you with the following information:
AreaDescription
Panorama Alert
Displays the current Panorama version that you are running. The Upgrade requirements area provides you with information about Panorama versions, including dates when currently compatible Panorama versions reach their end of support (EoS) dates for managing Prisma Access. Use this information to plan your Panorama upgrade in advance of its EoS date.
Plugin Alert
Displays the current Cloud Services plugin that is installed on the Panorama that manages Prisma Access. The Upgrade requirements area provides you with dates when the next plugin version will be released, the deadline for upgrading to the next plugin, and the date when you will not be able to make changes and commits using the earlier plugin version. Use this information to plan for the next Cloud Services plugin upgrade.
Prisma SD-WAN Integration Status
Select Integrate with Prisma SD-WAN to activate the CloudBlade thin client that allows functionality between Prisma SD-WAN and Prisma Access.
GlobalProtect App Log Collection and Autonomous DEM
If you have enabled GlobalProtect App Log Collection for Troubleshooting, or to enable Autonomous Digital Experience Management (ADEM) for your mobile users, click Generate Certificate for GlobalProtect App Log Collection and Autonomous DEM to generate a certificate. This certificate allows GlobalProtect app to authenticate with Strata Logging Service (to collect logs) and Autonomous DEM. When you generate the certificate, Prisma Access also downloads the certificate to the Device Certificates in Panorama DeviceCertificate ManagementCertificatesDevice Certificates under theĀ  Mobile_User_Template template in the Shared to be pushed to the mobile device.
GlobalProtect App Activation
Displays the currently-running (active) version of the GlobalProtect app that mobile users can download from the Prisma Access portal, and shows you the available GlobalProtect app versions to which you can upgrade.
Dynamic DNS ConfigurationDisplays whether you have enabled Dynamic DNS (DDNS) for remote network troubleshooting.
Prisma Access Version
The current Prisma Access version.
PAN-OS version
The PAN-OS version that your dataplane is running. The dataplane is the component of the Prisma Access infrastructure that enables traffic inspection and policy enforcement on your network and user traffic.
Release TypeThe type of release you are running (either Preferred or Innovation).
An Innovation release requires a higher PAN-OS dataplane than a Preferred release.
Applications & Threat ContentThe Applications and Threats content updates version you are running.
Share/Delete Contact Information
Allows you to share contact information (Company name, contact name, email, and phone number) so that you can be contacted about Palo Alto Networks service upgrades.
If you have previously entered contact information, you can delete the information you entered in this area.
Do not use any of the following special characters in the contact information area:
  • " (Double quotes)
  • ' (Apostrophe)
  • < (less than sign)
  • > (greater than sign)
  • & (ampersand)