Learn about the types of upgrades that are available
with
Prisma Access
.
Where Can I Use
This?
What Do I Need?
Prisma Access (Managed by Strata Cloud Manager)
Prisma Access (Managed by Panorama)
Prisma Access
license
Palo Alto Networks upgrades its cloud-based infrastructure without any intervention
required from you. Some upgrades require that you perform an action, such as install a
new plugin.
The following list includes the different types of
Prisma Access
upgrades:
Infrastructure Upgrade
—Palo Alto Networks upgrades the
Prisma Access
infrastructure, which includes the underlying service backend,
orchestration, and monitoring infrastructure.
You can expect to receive infrastructure upgrades 4 to 6 times a year.
Dataplane Upgrade
—Palo Alto Networks upgrades the that enables traffic inspection and security policy
enforcement on your network and user traffic.
You use the app to sign up for
dataplane upgrade email alert notifications and indicate your upgrade
preferences.
—When a new plugin
release becomes available, your network administrator will need to upgrade the Cloud
Services plugin on the Panorama appliance that manages
The following table shows you what is included with each release, including the
maintenance window we provide and any impact to your
Prisma Access
service.
Upgrade Type
Maintenance Window
Impact
Infrastructure Upgrade
2-8 hours
No impact to network traffic; however you cannot perform commits
during the maintenance window.
Palo Alto Networks schedules the upgrades at a local time that is
minimally disruptive to business functions.
Dataplane Upgrade
72 hours
Palo Alto Networks uses this window to upgrade the dataplane for all
customers. You can make configuration changes and commits during
this window. Our goal is to minimize impact to network traffic, but
in some cases there may be a brief interruption. See Prisma Access Dataplane Upgrades for more
information.
You use the app to
sign up for dataplane upgrade email alert notifications and indicate
your upgrade preferences, including the preferred time window for
your upgrade.
Cloud Services Plugin Upgrade (
Panorama Managed
Deployments Only
)
You install the plugin when it becomes available.
Prisma Access
might require you to upgrade all tenants to a
specific plugin version to maintain backward compatibility and
supported software versions.
During the plugin upgrade, you cannot make configuration changes and
commits in Panorama.
Panorama Software Version Upgrade (
Panorama Managed
Deployments Only
)
You schedule and perform the upgrade on the Panorama that manages
Prisma Access
.
When
Prisma Access
upgrades its infrastructure and dataplane
after a major release, the upgrades can be incompatible with earlier
Panorama versions. Because of the fast-paced release of
Prisma Access
and the Cloud Services plugin, the software
compatibility (end-of-support) dates for Panorama are shorter than
the software end-of-life dates for Panorama releases and apply to
Panorama version compatibility with
Prisma Access
only. For
more information, including end-of-support dates for Panorama when
used with
