>
    Prisma Access Release Types
    Focus
    Download PDF
    Focus
    1. Home
    2. Prisma Access
    3. Prisma Access Releases and Upgrades
    4. Prisma Access Release Types
    Download PDF
    Prisma Access

    Prisma Access Release Types

    Table of Contents

    Prisma Access
     Release Types

    How
    Prisma Access
     defines major releases and infrastructure maintenance.
    Where Can I Use This?
    What Do I Need?
    • Prisma Access (Managed by Strata Cloud Manager)
    • Prisma Access (Managed by Panorama)
    • Prisma Access
       license
    Prisma Access
     has upgrades, including major releases and infrastructure maintenance, that include new features and optimizations to deliver best-of-breed security for your remote networks and mobile users.
    The following list defines the release types, along with the advance notification we provide you for each release. To make sure that you receive notifications for all releases, register for email or text notifications for
    Prisma Access
     at the https://sase.status.paloaltonetworks.com/ website and sign up for alerts in the Prisma Access app.
    • Major Release
      —A major release typically includes significant new features and optimizations, and such updates are pushed with a planned maintenance window set up by Palo Alto Networks. Palo Alto Networks notify the customers of such planned maintenance activities via email notifications via sase.status.paloaltonetworks.com and
      Prisma Access
       Insights. Subscribe to email alerts on both applications to stay up to date.
      Notification
      —Palo Alto Networks provides you with the following notifications for major releases:
      Deployment Type
      Notification Period
      Production Deployments
      Palo Alto Networks provides you with a notification 21 days before a major release.
      Lab Deployments
      Palo Alto Networks provides you with a notification 7 days before a major release.
      In addition to a scheduled major release upgrade, Palo Alto Networks might need to make unscheduled upgrades, which follow a different schedule.
      Lab tenants are not covered under the
      Prisma Access
       Service Level Agreement (SLA), and customers are strongly advised to use the tenants only for pre-production testing and qualification purposes.
    • Infrastructure Maintenance
      —Includes incremental features and optimizations. In some cases, Palo Alto Networks might combine a hotfix with infrastructure maintenance.
      Notification
      —Palo Alto Networks provides you with the following notifications:
      Deployment Type
      Notification Period
      Production Deployments
      Palo Alto Networks provides you with a notification 10 days before infrastructure maintenance.
      Lab Deployments
      Palo Alto Networks provides you with a notification 7 days before infrastructure maintenance.
      In addition to a scheduled major release upgrade, Palo Alto Networks might need to make unscheduled upgrades, which follow a different schedule.
    • Cloud Services Plugin Release (
      Panorama Managed Deployments Only)
      —If
      Prisma Access
       requires a new plugin, it's made available to download via the Palo Alto Networks Customer Support Portal (CSP) and on Panorama on the general availability (GA) date of the release.
      Notification
      —The service will send an email notification via
      Prisma Access
       Insights after the plugin has been made available for the download.
      Prisma Access
       might force all tenants to upgrade to a specific Cloud Services plugin version to maintain backward compatibility and supported software versions. Such enforcement activity will provide a
      14-day advance notice
       (via
      Prisma Access
       Insights and the sase.status.paloaltonetworks.com page) to plan for the upgrade of the plugin. The service strongly recommends that you upgrade to the latest plugin as soon as it's available to download.

    Unscheduled Upgrades

    Palo Alto Networks occasionally has to perform unscheduled dataplane or infrastructure upgrades, which include hotfixes or emergency bug fixes (for example, fixes for zero-day threats or plugin changes). Palo Alto Networks will make every effort to give you 48 hours’ notice before an unscheduled upgrade; however, on occasion, you might receive a shorter notice for an unscheduled upgrade.

    Recommended For You

    © 2024 Palo Alto Networks, Inc. All rights reserved.