How Prisma Access defines major releases and infrastructure
maintenance.
Where Can I Use
This?
What Do I Need?
Prisma Access (Managed by Strata Cloud Manager)
Prisma Access (Managed by Panorama)
Prisma Access license
Prisma Access has upgrades, including major releases and infrastructure
maintenance, that include new features and optimizations to deliver best-of-breed
security for your remote networks and mobile users.
The following list defines the release types, along with the advance notification we provide
you for each release. To make sure that you receive notifications for all releases,
register for email or text notifications for Prisma Access at the https://sase.status.paloaltonetworks.com/ website and sign up for alerts in
Strata Cloud Manager.
Major Release—A major release typically includes significant new features
and optimizations, and such updates are pushed with a planned maintenance window
set up by Palo Alto Networks. Palo Alto Networks notify the customers of such
planned maintenance activities via email notifications through sase.status.paloaltonetworks.com.
Notification—Palo Alto Networks provides you with the following
notifications for major releases:
Deployment Type
Notification Period
Production Deployments
Palo Alto Networks provides you with a notification 21 days
before a major release.
Lab Deployments
Palo Alto Networks provides you with a notification 7 days
before a major release.
In addition to a scheduled major release upgrade, Palo Alto Networks
might need to make urgent scheduled upgrades, which follow a
different schedule.
Lab tenants are not covered under the Prisma Access Service Level
Agreement (SLA), and customers are strongly advised to use the tenants only for
pre-production testing and qualification purposes.
Infrastructure Maintenance—Includes incremental features and
optimizations. In some cases, Palo Alto Networks might combine a hotfix with
infrastructure maintenance.
Notification—Palo Alto Networks provides you with the following
notifications:
Deployment Type
Notification Period
Production Deployments
Palo Alto Networks provides you with a notification 10 days
before infrastructure maintenance.
Lab Deployments
Palo Alto Networks provides you with a notification 7 days
before infrastructure maintenance.
In addition to a scheduled major release upgrade, Palo Alto Networks
might need to make urgent scheduled upgrades, which follow a
different schedule.
Cloud Services Plugin Release ( Panorama Managed Deployments Only)—If Prisma Access requires a new plugin, it's made available to
download via the Palo Alto Networks Customer Support Portal (CSP) and on Panorama on the general
availability (GA) date of the release.
Prisma Access might force all tenants to upgrade to a specific Cloud
Services plugin version to maintain backward compatibility and supported
software versions. Such enforcement activity will provide a 14-day advance
notice (via the sase.status.paloaltonetworks.com page)
to plan for the upgrade of the plugin. The service strongly recommends that you
upgrade to the latest plugin as soon as it's available to download.
Urgent Scheduled Upgrades
Palo Alto Networks occasionally has to perform urgent dataplane or infrastructure upgrades,
which include hotfixes or emergency bug fixes (for example, fixes for zero-day
threats or plugin changes). Palo Alto Networks will make every effort to give you 48
hours’ notice before an urgent scheduled upgrade; however, on occasion, you might
receive a shorter notice for an urgent scheduled upgrade.
