AI-Powered ADEM
,
ADEM Observability
, and
Prisma Access
raise incidents, which indicate a problem, unplanned interruption,
or reduction in quality of service in your environment. An incident is a correlation
of alerts across metrics that provides contextual troubleshooting information along
with a live scope of impact. When the underlying issue to an incident is fixed,
Prisma Access
automatically validates the cause, resolves the symptoms, and
clears the incident. Your customers can subscribe to incident notifications or to
the underlying alerts through different notification methods, such as
ServiceNow,
email, or
webhooks.