The Incident List shows you details about any incident in the
time range you’ve selected.
Where Can I Use This?
What Do I Need?
Prisma Access (Managed by Strata Cloud Manager)
Prisma Access (Managed by Panorama)
AI-Powered ADEM license
Autonomous DEM license
Prisma Access license
In Strata Cloud Manager, select Incidents & AlertsPrisma AccessIncident List to view details about incidents in the time range you’ve selected in the
Time Range filter.
You can filter the Incident List by selecting as many filters as you want from the
following drop-downs:
Status—Raised,
Clearing, or Cleared.
Add Filter—Last Updated Time,
Severity, Category,
Code, Site Name, Tunnel
Name, Prisma Access Location.
Select an Incident from the list to open the Incident
Details page and review details about the incident you’ve chosen.
Incident Details
From the Incident Details page, view details about the
incident you’ve chosen and take actions as needed.
Acknowledge the operations status—Under Incident Management,
review incident details and select Acknowledge to accept the
status.
View Potential Impact—See details about how this incident
affects branch users. You can see the number and location of unique affected and
potentially impacted mobile users.
Suggested Next Steps—View Remediation
Playbook steps you can take to resolve this incident. You can also view
remediation steps for each incident in the AI-Powered ADEM Incidents and Prisma Access Incidents sections of
this guide.
Metrics Details—View metrics details for the
incident.
Activity and Clear Information—View the activity for each
incident, such as a description of the incident and when alerts associated with
the event were created. Use the All Activity drop-down to
filter by All Activity,
Notifications, Transitions,
and History. When an incident is cleared, you see that
information under Clear Information.
Related Incidents—View child and parent incidents related
to this incident. You can also see whether this incident occurred
previously.
