Prisma Access
Priority Alerts
Table of Contents
Priority Alerts
Learn about priority alerts, which describe the status of your Prisma Access
environment.
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In Strata Cloud Manager, select to view information about the Priority Alerts
in your Prisma Access environment.
Priority Alerts describe the status of your Prisma Access environment, especially
if something isn't working as expected.
When Prisma Access generates an incident, it also generates a correlated, or
child, alert, and it notifies you after it resolves the alert. You can't manually
resolve alerts: the system resolves the alert when the underlying conditions that
triggered the alert have been fixed or the alert's parent incident has been
disabled. Some alerts let you know about issues that the Prisma Access team is
working on, and others let you know about issues that you can resolve with a
configuration update.
A child alert is disabled when the parent incident is
disabled.
The (number of) Total Alerts table shows details about all
open alerts.
- Severity—View alerts by severity.
- ID—The alert's unique ID.
- Alert Name—The alert name provides a brief description of
the alert. Select any alert name to open a side panel to view alert details,
impacted and related objects, and history.
- Primary Impacted Objects—Select any alert's Primary Impacted Objects to see its tenant ID, subtenant ID, site name, and BGP peer name.
- Last Updated—The last time any activity occurred that caused an update to this alert.
- State—See the alert state (critical or warning).
- Generated Time—The time the system generated the alert.
- Age—Age of the alert; that is, how long has it been since the system generated the alert.
- Category—The alert category (MU, RN, SC).
- Alert Code—Each alert's code. For more information on alerts by code, see Primary Alert Codes.
- Related Objects—Related objects include location, source IP address, destination IP address, and BGP peer name.
- Clear Reason—See the reason an alert was cleared.
