Prisma Access
Incidents and Alerts: Overview
Table of Contents
Incidents and Alerts: Overview
See a birds-eye view of your
Prisma Access
incidents and alerts in Strata Cloud Manager.Where can I use this? | What do I need? |
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In Strata Cloud Manager, select to see the page, which shows a birds-eye view of the incidents and alerts
related to your
Prisma Access
Incidents & Alerts
OverviewPrisma Access
environment.Explore each of the incidents and alerts pages to help you maintain the ongoing health of
your devices and deployments, and to avoid disruption to your business. You can move
between your incidents and alerts to investigate activity on your network that's
triggering or is associated with incidents and alerts.
- Today—Shows how many incidents were generated on the day you're reviewing the dashboard.
For information about recently created incidents, seeMost Recent Incidents. To view the incidents in your environment, select the Incident List tab. - Incidents Distribution Over Time—Shows incidents by severity during the time range set. The Incident List shows open critical and warning issues. Select any incident from the Incident List to view incident details, potential impact, and available remediation steps.
- Critical—High impact. Indicates that a customer-facing service is down for all customers, confidentiality or privacy is breached, or customers have lost data.
- Warning—Minor impact. Does not affect service or is a minor inconvenience to customers, with an available workaround.
- Info—Low or no impact. Informational only.
Color-coded lines in the graph show incident severity. Hover over any point in the graph to view the number of incidents by severity during the time range specified.- Newly Raised Critical Incidents—Red
- Newly Raised Warning Incidents—Orange
- Cleared Incidents—Green
To view details about the incidents in your environment, select the Incident List tab.
- Open Customer Incidents—Open Customer Incidentsshows all open customer incidents by status.
- Impact—Number of incidents by their impact on users, branch sites, data center sites,Prisma Accesslocations, and applications.
- Status—Number of incidents by critical or warning status.
- Open—Shows the number ofPrisma AccessInfrastructurePrisma Accessinfrastructure incidents, their status, and impact.
- Open Alerts—Displays the number of open alerts by status. SelectView Alertsto open thePriority Alertspage, where you can view details about the number of total alerts that are currently open. View the number of open alerts by critical, warning, or info type.
- Incidents by Operational Status—Shows the number of ServiceNow incidents by state: open, investigating,in progress, and not specified. This widget appears only if you have ServiceNow enabled.
- Incidents by Assignee—Shows the number of ServiceNow incidents by the person or entity who has the task of resolving them. This widget appears only if you have ServiceNow enabled.
- Incidents by Priority—Shows the number of ServiceNow incidents by priority (with P1 the most severe). This widget appears only if you have ServiceNow enabled.
- Most Recent Incidents—Shows information about the most recent incidents generated. Select any incident to view the Incident Details page, where you'll find information aboutIncident Management,Potential Impactthis incident may have on your environment,Remediation Playbookwith details about how to resolve this incident, and Tunnel Metrics, including availability and bandwidth.
