Prisma Access
Install the Prisma Access Agent
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- Prisma Access China
- 4.0 & Later
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- 5.2 Preferred and Innovation
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- 5.0 Preferred and Innovation
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- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred
Install the Prisma Access Agent
Prisma Access Agent
Learn how to manually install the
Prisma Access Agent
on your
device.Where Can I Use This? | What Do I Need? |
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|
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If your administrator did not push the
Prisma Access Agent
to your device, you
can manually install the Prisma Access Agent
on your macOS or Windows
device.The
Prisma Access Agent
and GlobalProtect app can coexist on the same
device, but only one of them can connect to Prisma Access
. If the
GlobalProtect app is also installed and enabled on your device, the Prisma Access Agent
installation will automatically disable the
GlobalProtect app. To use the GlobalProtect app after installing the Prisma Access Agent
, you will need to switch to the GlobalProtect app. Install the Prisma Access Agent (macOS)
Prisma Access Agent
(macOS)Learn how to manually install the Prisma Access Agent on your
macOS device.
To manually install the Prisma Access Agent on your macOS device:
- Obtain the Prisma Access Agent package that your administrator provided to you. The package name is in the following format:PrismaAccessAgentInstaller_<version>.pkg
- In your Downloads folder (or wherever you placed the installation package), open the installation package and follow the prompts to install the Prisma Access Agent.
- From the installer, clickContinue.
- Select the folder for the installation of the Prisma Access Agent and clickContinue.
- Review the information in the Installation Type page and clickInstall.
- When prompted, enter yourUser NameandPassword, and then clickInstall Softwareto begin the installation.Alternatively, you can use Touch ID (if it's enabled) to complete this step.
- When prompted to allow the installer to access files in the folder where you downloaded the installation package, clickOK.
- By default, macOS blocks the Prisma Access Agent system extensions. The system or network extensions appear if your administrator configured the Prisma Access Agent with traffic forwarding rules for:
- Split tunneling—Directs network traffic through or outside of the Prisma Access connection.
- Split DNS—Directs DNS queries for applications and resources through Prisma Access or outside of Prisma Access in addition to network traffic.
For the Prisma Access Agent to work, you need to enable the system extensions:- ClickOpen System Settings.
- In the Privacy & Security window, clickDetailsforSome system software requires your attention before it can be used.
- Enable bothPASrv.appapps and clickOK.
- If your administrator enabled the feature to enforce Prisma Access connections for network access, you will be prompted to add a configuration to filter network content. To proceed, clickAllow.When you do this, your network connections will be filtered and monitored for security purposes.
- When the installation is complete,Closethe installer.
- If your administrator configured the agent to install the Autonomous DEM agent along with the Prisma Access Agent, clickOKso that you won't be prompted again.
- Click the Prisma Access Agent Notifications pop-up to open the Notifications preferences window.
- If prompted, enable Prisma Access Agent notifications.When the Prisma Access Agent notifications pop-up appears on your desktop, move your cursor over the pop-up and select.OptionsAllow
- For the Prisma Access Agent to access data in the Safari browser, you must grant full disk access to the Security Extension and the Prisma Access Agent.
- From macOS, select. EnableSystem SettingsPrivacy & SecurityFull Disk AccessPrisma Access AgentandsecurityExtensionfrom the list of apps.
- When prompted,Quit & Reopenthe Prisma Access Agent for the changes to take effect.
Install the Prisma Access Agent (Windows)
Prisma Access Agent
(Windows)Learn how to manually install the Prisma Access Agent on your
Windows device.
To manually install the Prisma Access Agent on your Windows device.
- Obtain the Prisma Access Agent package that your administrator provided to you. The package name is in the following format:PrismaAccessAgent_x64_<version>.msi
- In your Downloads folder (or wherever you placed the installation package), double-click the installation package icon and follow the prompts to install the Prisma Access Agent.
- When the setup wizard appears, clickNextto continue.
- Review the end-user license agreement, selectI accept the terms in the License Agreement, and clickNext.
- ClickInstallto begin the installation.
- When prompted toallow this app to make changes to your device, clickYes.
- When the installation is completed, clickFinish.
- If your administrator configured the agent to install the Autonomous DEM agent along with the Prisma Access Agent, clickOKso that you won't be prompted again.