Prisma Access
ServiceNow in the Incidents and Alerts Overview
Table of Contents
ServiceNow in the Incidents and Alerts Overview
View ServiceNow in the Prisma Access Incidents and Alerts Overview in Strata Cloud
Manager.
Where Can I Use This? | What Do I Need? |
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The page in the Strata Cloud Manager shows you a birds-eye view of the
Incidents and Alerts related to Prisma Access. Three of the widgets on this page reflect
information about your ServiceNow bidirectional integration:
Incidents by
Operational Status
, Incidents by Assignee
, and
Incidents by Priority
.
Incidents by Operational Status
Incidents by Operational Status
shows the number of ServiceNow
incidents by State.
Incidents by Assignee
Incidents by Assignee
shows the amount of ServiceNow incidents
by the person or entity who has the task of resolving them.
Incidents by Priority
Incidents by Priority
shows the number of ServiceNow incidents
by priority, with P1 being the most severe.