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Prisma Access

INC_MU_APP_EXPERIENCE_UNREACHABLE_ ALL_PA_LOCATIONS

Table of Contents

Filter

Expand All | Collapse All

Prisma Access Docs

Release Notes
Select a Document
- 6.2 Preferred and Innovation
- 6.1 Preferred and Innovation
- 6.0 Preferred and Innovation
- 5.2 Preferred and Innovation
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
Activation & Onboarding
Administration
Select a Document
- 4.0 & Later
- Prisma Access China
Integrations
Incidents & Alerts

AI-Powered ADEM Incidents

INC_MU_APP_EXPERIENCE_UNREACHABLE_ PER_PA_LOCATION

INC_MU_APP_EXPERIENCE_UNREACHABLE_ ALL_PA_LOCATIONS

Learn about the INC_MU_APP_EXPERIENCE_UNREACHABLE_ALL_PA_LOCATIONS incident.

Synopsis

<Application-name> is unreachable for users connecting through all Prisma Access locations.

Incident Code—INC_MU_APP_EXPERIENCE_UNREACHABLE_ALL_PA_LOCATIONS

Required License

Autonomous DEM

Details


Severity	High
Related object	Mobile Users
Raise condition	<Application-name> Application experience score is below 0 for 10 minutes.
Clear condition	<Application-name> Application experience score is above 0 for 15 minutes.

Correlated Alerts

AL_MU_APP_EXPERIENCE_DEGRADED_PERFORMANCE_ALL_PA_LOCATIONS
AL_MU_APP_EXPERIENCE_DEGRADED_PERFORMANCE_PER_LOCATION
AL_MU_APP_EXPERIENCE_UNREACHABLE_ALL_PA_LOCATIONS
AL_MU_APP_EXPERIENCE_UNREACHABLE_PER_LOCATION

Remediation

Check with your internal helpdesk team for any reports related to the <Application-name>.
Check our SASE status page for reports about any ongoing outages.
Check with the <Application-name> vendor for any ongoing issues.
If applicable, attempt to access the application from a network path not traversing Prisma Access.
If the previous steps don't help, file a ticket with Palo Alto Networks Customer Support Portal.

AI-Powered ADEM Incidents

INC_MU_APP_EXPERIENCE_UNREACHABLE_ PER_PA_LOCATION