Synopsis

Required License

Remediation

Review the remote peer device for any error logs that correlate with this incident.
Review system logs for the impacted site and interpret the Strata Access Location VPN system log errors.
Check with your networking team for any recent changes to the remote device, such as routing changes, recent change controls related to this site, or tunnel configuration changes.
Take a packet capture on the remote VPN peer or in-path devices to confirm reachability between the
Prisma Access
location and the remote peer.
Perform a
ping
or
traceroute
from the impacted site.
If you don't observe any IKE or
ping
responses, you can try to rekey the tunnel from the remote site.
Check with your ISP for any recent outages or issues pertaining to this network path.