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Prisma Access

INC_PA_INFRA_DEGRADATION

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INC_MU_IP_POOL_BLOCK_UTILIZATION_EXCEEDED_THRESHOLD

INC_PA_SERVICE_DEGRADATION_PA_LOCATION

INC_PA_INFRA_DEGRADATION

Learn about the INC_PA_INFRA_DEGRADATION incident.

The INC_PA_INFRA_DEGRADATION incident is generated by the SASE Health Incident Integration with Strata Cloud Manager. This integration automatically identifies affected tenants during region-level disruptions and delivers service-impacting incidents directly inside your Strata Cloud Manager console. This eliminates guesswork and gives you immediate visibility into whether your deployment is impacted by a widespread regional issue. Because these incidents appear natively in Strata Cloud Manager, you do not need a separate subscription to SASE Health notifications to stay informed, so you can quickly apply workarounds or update stakeholders while Palo Alto Networks handles the resolution.

Incident Code	INC_PA_INFRA_DEGRADATION
Severity	Critical
Title Template	Dynamic — This value automatically inherits the exact title of the widespread incident as it appears on the Palo Alto Networks SASE Health Portal.
Category	Network Services
Subcategory	Prisma Access Infrastructure
Description	“Your tenant is likely impacted by the widespread incident ([Incident ID]) reported in the Palo Alto Networks SASE Health Portal.” The incident ID dynamically populates and hyperlinks to the specific incident details.
Raise Condition	Triggered automatically when the SASE Health integration identifies your tenant as being impacted by a widespread Prisma Access data plane incident.
Clear Condition	Cleared automatically when service is restored and the widespread incident is resolved in the SASE Health Portal.

INC_MU_IP_POOL_BLOCK_UTILIZATION_EXCEEDED_THRESHOLD

INC_PA_SERVICE_DEGRADATION_PA_LOCATION

Prisma Access Docs

INC_PA_INFRA_DEGRADATION

Prisma Access Docs

INC_PA_INFRA_DEGRADATION

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