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Administration
Version
- Prisma Access China
- 4.0 & Later
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred
Integrations
Incidents & Alerts
Release Notes
Version
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred

Focus

Prisma Access

INC_PA_SERVICE_DEGRADATION_PA_LOCATION

Table of Contents

Filter

Expand All | Collapse All

Prisma Access Docs

Administration
Version
- Prisma Access China
- 4.0 & Later
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred
Integrations
Incidents & Alerts
Release Notes
Version
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred

INC_MU_IP_POOL_BLOCK_UTILIZATION_ EXCEEDED_THRESHOLD

INC_PA_SERVICE_DEGRADATION_RN_ SITE_CONNECTIVITY

INC_PA_SERVICE_DEGRADATION_PA_LOCATION

Learn about the INC_PA_SERVICE_DEGRADATION_PA_LOCATION incident.

Synopsis

Prisma Access

service degradation is impacting mobile user connectivity in a

Prisma Access

location.

Incident Code—INC_PA_SERVICE_DEGRADATION_PA_LOCATION

Severity—Critical

For details about incident severity, see

Incidents Distribution Over Time

in Incidents and Alerts Overview.

Required License

Prisma Access

Details


Raise condition	Confirmed impact for mobile users in Prisma Access locations (all gateways in a location are impacted), mobile user to service connection connectivity is down with no alternate path.
Clear condition	Confirm the Prisma Access location is able to service mobile users.

Correlated Alerts

AL_MU_GLOBALPROTECT_GW_COMPUTE_LOCATION_DOWN

INC_MU_IP_POOL_BLOCK_UTILIZATION_ EXCEEDED_THRESHOLD

INC_PA_SERVICE_DEGRADATION_RN_ SITE_CONNECTIVITY