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Customize Incident Settings by Code Level

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Customize Incident Settings by Category Level

AI-Powered ADEM Incidents

Customize Incident Settings by Code Level

Learn how to customize incident settings by code.

Where can I use this?	What do I need?
Prisma Access (Managed by Strata Cloud Manager) `Prisma Access (Managed by Panorama)`	AI-Powered ADEM license Autonomous DEM license `Prisma Access` license

Strata Cloud Manager uses the Unified Incident Framework to centralize incident management and provide a more contextual experience. The product-specific alerts and incidents are now located under Incidents. The previous Alerts & Incidents dashboard remains available in read-only mode for reference.

Select Customize for this incident category.

Select Open Advanced Settings to customize Incident Codes at the bottom of the widget. All incidents in this category appear by incident code.
Select an individual incident code, and select Customize.
Under Incident Generation SettingsIncident Generation, select Enable Incident, Disable Incident, or Disable for a Time Range. Then select one of the following:
- Use the drop-down to see available remote networks, and select the ones you want this customization to apply to.
- Use the drop-down to select one or more notification profiles to associate with this customization.
- Select Save Customization. The remote networks incidents category lists all customizations to the category and to incidents.
  Once you have customized incident codes, you can't make changes to the category.
  If needed, select Revert to Default in the code to reset the code to default. You can then customize at the category level again, if needed.

Customize Incident Settings by Category Level

AI-Powered ADEM Incidents

Prisma Access Docs

Customize Incident Settings by Code Level

Prisma Access Docs

Customize Incident Settings by Code Level

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