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INC_RN_APP_EXPERIENCE_UNREACHABLE_ ONE_PA_LOCATION

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Prisma Access Docs

Release Notes
Select a Document
- 6.0 Preferred and Innovation
- 5.2 Preferred and Innovation
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred
Activation & Onboarding
Administration
Select a Document
- 4.0 & Later
- Prisma Access China
Integrations
Incidents & Alerts

INC_RN_APP_EXPERIENCE_UNREACHABLE_ ALL_PA_LOCATIONS

INC_CIE_AGENT_DISCONNECT

INC_RN_APP_EXPERIENCE_UNREACHABLE_ ONE_PA_LOCATION

Learn about the INC_RN_APP_EXPERIENCE_UNREACHABLE_ONE_PA_LOCATION incident.

Synopsis

<Application-name> is unreachable for users connecting through <Prisma Access Location>.

Incident Code—INC_RN_APP_EXPERIENCE_UNREACHABLE_ONE_PA_LOCATION

Required License

Autonomous DEM

Details


Severity	High
Related object	Remote networks
Raise condition	<Application-name> Application experience score is below 0 for 10 minutes.
Clear condition	<Application-name> Application experience score is above 0 for 15 minutes.

Remediation

Check with the <Application-name> vendor for any ongoing issues.
Check for degradation related to user experience scores for this application.
Refer to the following documentation for information to help refine your investigation:
If multiple applications are experiencing issues at this Prisma Access location, file a ticket with Palo Alto Networks Customer Support Portal.
Review the SASE status page for any ongoing issues or events related to this Prisma Access location.

INC_RN_APP_EXPERIENCE_UNREACHABLE_ ALL_PA_LOCATIONS

INC_CIE_AGENT_DISCONNECT