Table of Contents

Experience Score

The Experience Score is the weighted average of end-to-end application performance metrics for all monitored applications across all users or remote sites. A fair or poor experience score lets you know right away that there are performance issues impacting a large number of your users or remote sites. However, because the experience score is weighted, it may not uncover performance issues in monitored apps or locations that have a smaller number of users.
The experience score will also give you an indication of the overall digital experience for the user. For each application that is monitored per mobile user, ADEM calculates a score based on the 5 critical metrics - application availability, DNS resolution time, TCP connect time, SSL connect time, and the HTTP latency. If the application fails the availability test (application is unavailable), then the experience score is 0. If the application is reachable, only then the remaining four metrics will be calculated. Each of the above metrics (other than application reachability) have a different weightage and baselined lower and upper thresholds, and their combined weightage equals 100. The sum of these individual metric scores determines the application experience score for a user. An average of all the test sample results for each application determines the experience score of a user.
Experience scores are color coded in widgets as follows:
  • Good (green) - experience score >=70
  • Fair (orange) - experience score is 69-30
  • Poor (red) - experience score is <30
For information on how experience score is calculated for remote sites, refer to Calculating Experience Score for Remote Sites.

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