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    Real User Monitoring
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    Autonomous DEM

    Real User Monitoring

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    Real User Monitoring

    Real user monitoring gives you a better understanding of user experience by monitoring users' real-time interactions with applications.
    Where Can I Use This?What Do I Need?
    • Prisma Access (Managed by Strata Cloud Manager)
    • Prisma Access license
    • ADEM or Strata Cloud Manager Pro license
    • Prisma Access Browser license
    • ADEM Plugin for Prisma Access Browser
    Real User Monitoring (RUM) uses a browser plugin to provide real-time visibility into user experience of SaaS applications, other internet-based applications, and traffic to applications in your own data center. This helps to reveal user experience issues that synthetic tests may not detect so that you can have a more complete understanding of user experience across your organization, take any possible remediation steps, and work to increase user productivity and satisfaction.
    RUM Benefits
    • Broader View of User Experience: Gather metrics from users' actual interactions with browser applications to help you understand the full user journey and take the appropriate actions.
    • Enhanced Troubleshooting: View real-time application availability, usability, and the performance of underlying dependencies, such as APIs or microservices, enabling quicker and more accurate troubleshooting.
    • Faster Remediation: Combine RUM metrics with ADEM synthetic metrics to detect a wider range of performance degradation issues, identify root causes, and receive recommended remediation steps.
    To get started with RUM:
    1. Install the ADEM Browser Plugin.
    2. Explore RUM data across your organization, for individual users, and for specific applications.

    Install the ADEM Browser Plugin

    To begin collecting RUM metrics for a user, an admin must install the ADEM Browser Plugin for the user.
    1. Log in to Strata Cloud Manager.
      1. Sign in to the hub.
      2. Select Strata Cloud Manager.
    2. Add a policy rule that defines which users receive the ADEM Browser Plugin.
      1. Select ManageConfigurationPrisma Access Browser.
      2. Under Policy select RulesBrowser Customization.
      3. + Add Rule.
    3. Define the policy rule settings.
      1. Name the rule.
      2. Set the Scope to the users who will receive the ADEM Browser Plugin.
      3. Select Browser Customization Controls.
      4. Under Autonomous Digital Experience Management (ADEM)Real User Monitoring (RUM), + Set Value.
      5. Select Activate and Set.
      6. Save the policy rule.
    4. Verify that ADEM is collecting RUM data.
      1. In Strata Cloud Manager, select InsightsApplication Experience and see whether RUM-specific widgets are showing data.

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