Experience Score
The Experience score gives you an indication of the health of a Mobile User, Application,
or Remote Site.
Where Can I Use This? | What Do I Need? |
- Prisma Access (Managed by Strata Cloud Manager)
- Prisma Access (Managed by Panorama)
- Strata Cloud Manager
|
- Prisma Access license
- Autonomous DEM license
|
The
Experience Score is the weighted average
of end-to-end application performance metrics for all monitored
applications across all users or remote sites. A fair or poor experience
score lets you know right away that there are performance issues
impacting a large number of your users or remote sites. However,
because the experience score is weighted, it may not uncover performance
issues in monitored apps or locations that have a smaller number
of users.
The experience score will also give you an indication of the overall digital experience for the
user. For each application that is monitored per mobile user, ADEM calculates a score
based on the 5 critical metrics—application availability, DNS resolution time, TCP
connect time, SSL connect time, and the HTTP latency. If the application fails the
availability test (application is unavailable), then the experience score is 0. If the
application is reachable, only then the remaining four metrics will be calculated. Each
of the above metrics (other than application reachability) have a different weightage
and baselined lower and upper thresholds, and their combined weightage equals 100. The
sum of these individual metric scores determines the application experience score for a
user. An average of all the test sample results for each application determines the
experience score of a user.
Experience scores are color coded in widgets as follows:
Good (green)—experience score >=70
Fair (orange)—experience score is 69-30
Poor (red)—experience score is <30