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Zoom Integration

View the details for a specific meeting that you select in the user's calendar.
Where Can I Use This?
What Do I Need?
  • Prisma Access (Managed by Strata Cloud Manager)
  • Prisma Access (Managed by Panorama)
  • Strata Cloud Manager
  • Prisma Access
    license
  • ADEM Observability
    license
  • Zoom QSS license
  • Mobile Users license
This tab is selected by default when you select
Zoom Performance Analysis
. The data shown here is for a specific meeting that you select in the calendar view of the
Zoom Application Experience
widget. It displays the meeting details as well as a list of issues with their root causes that might have impacted the call performance for each minute broken down by Audio, Video, and Screen Sharing minutes. It shows you the network performance metrics for each of the three Zoom call aspects (Audio, Video, Screen Sharing) separately. Notable among the details are:
  • Host Data Center
    - the name of the data center that the participant's host was connected to during the meeting.
  • Participant Count
    - the total number of participants who attended the meeting. It can include people outside the user's organization who attended the call.
  • Participant Join Time/Leave Time
    - the Zoom user's first join and last leave time If the user joins and leaves the same meeting more than once, the total duration may vary slightly than what is displayed here based on the join and leave timestamps. The duration in between leaving the meeting and rejoining is not counted.
  • Total Duration
    - this field represents the actual number of minutes that the user was on the call. For example, if the meeting ran for an hour but the user attended only 10 minutes of that hour, the call duration displayed here will be 10 minutes.
  • Issue List - The issue list contains the root cause for each minute of poor call performance. The timestamp below the cause tells you the exact time when the issue occurred.

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