Use Cases
Learn about the use cases under which users will receive notifications along with
possible remediation measures when they run into application experience issues.
| Where Can I Use
This? | What Do I Need? |
|---|
- Prisma Access (Managed by Strata Cloud Manager)
- Prisma Access (Managed by Panorama)
|
- Prisma Access license
- ADEM or Strata Cloud Manager Pro
license
- GlobalProtect or Prisma Access Agent license
|
Click the Access Experience icon on their MacOS menu bar or
their Windows task bar to open the Access Experience user interface. Here, they can view
their memory and CPU usage, and WiFi and internet connection status.
Users receive notifications on their device only under the following
conditions.
Memory and CPU usage cross the thresholds set by their
IT administrators.
WiFi quality is functioning below the threshold set by the
IT administrators.
If there is a WiFi connection switchover and the new WiFi
connection is functioning below the threshold set by the administrator.
Internet connection is down.
Listed below are the use cases for which the Access Experience app
provides a status. Users can click Device,
WiFi, or Internet icon to see the
respective status.
| Status | Does user receive a notification? | Frequency of notifications |
|---|
| Device Status | |
| High CPU Utilization | Yes | Once in 30 minutes |
| High Memory Utilization | Yes | Once in 30 minutes |
| Normal CPU usage | No | |
| Normal memory utilization | No | |
| WiFi Status | |
| Poor WiFi quality | Yes | Once in 30 minutes |
| Change in SSID. (If the user experience Poor
WiFi quality on the new connected SSID) | Yes | Once in 30 minutes |
| Disconnected WiFi | Yes | Once in 30 minutes |
| WiFi disconnected but Internet has wired connection | No | Only once and no repeat |
| Internet Status | |
| Internet is connected | No | |
| Internet is disconnected | Yes | Only once and no repeat |
