Autonomous DEM
Use Cases
Table of Contents
Use Cases
Learn about the use cases under which users will receive notifications along with
possible remediation measures when they run into application experience issues.
| Where Can I Use This? | What Do I Need? |
|---|---|
|
|
Users can pro-actively open the Application
Experience app by clicking the Application
Experience icon on their MacOS menu bar or their Windows
task bar. Here, they can view their memory and CPU usage, and WiFi
and internet connection status.
Users receive notifications on their device only under the following
conditions.
- Memory and CPU usage cross the thresholds set by their IT administrators.
- WiFi quality is functioning below the threshold set by the IT administrators.
- If there is a WiFi connection switchover and the new WiFi connection is functioning below the threshold set by the administrator.
- Internet connection is down.
As an IT Administrator, you have the ability to enable or disable
notifications for users.
Listed below are the use cases for which the Application
Experience app provides a status. Users can click Device, WiFi,
or Internet in the left pane of the to see
the respective status.
| Status | Does user receive a notification? | Frequency of notifications |
|---|---|---|
| Device Status | ||
| High CPU Utilization | Yes | Once in 30 minutes |
| High Memory Utilization | Yes | Once in 30 minutes |
| Normal CPU usage | No | |
| Normal memory utilization | No | |
| WiFi Status | ||
| Poor WiFi quality | Yes | Once in 30 minutes |
| Fair WiFi quality | No | |
| Good WiFi quality | No | |
| Excellent WiFi quality | No | |
| Change in SSID. (If the user experience Poor WiFi quality on the new connected SSID) | Yes | Once in 30 minutes |
| Disconnected WiFi | Yes | Once in 30 minutes |
| WiFi disconnected but Internet has wired connection | No | Only once and no repeat |
| Internet Status | ||
| Internet is connected | No | |
| Internet is disconnected | Yes | Only once and no repeat |