Autonomous DEM
Addressed Issues—Autonomous DEM
Table of Contents
Addressed Issues—Autonomous DEM
The following issues have been addressed.
| Where Can I Use This? | What Do I Need? |
|---|---|
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Autonomous DEM Agent 5.9 Addressed Issues
January 2026
| Issue ID | Description |
|---|---|
| DEM-10817 | In Insights > Application Experience > Application Domain page, the user experience scores appear lower than expected, even though devices are able to connect to all test domains. |
Autonomous DEM Agent 5.3 Addressed Issues
August 2024
| Issue ID | Description |
|---|---|
| DEM-7836 |
Fixed an issue where, on PC start-up, the Access
Experience dashboard automatically displays.
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DEM-7601
| Fixed an issue where some of the components of the Access Experience dashboard were obscured on low-resolution screens. |
| DEM-7403 | Fixed an issue where the Access Experience dashboard does not open after an ADEM Agent with Self-Serve enabled upgrades to a later version and installs that version’s Self-Serve feature simultaneously. |
| DEM-7293 | Fixed an issue where, due to increased SSID restrictions in macOS 14.5, Access Experience and User Experience dashboards in Strata Cloud Manager showed the connected SSID as <redacted> instead of the actual SSID name without location services enabled. Now, you can enable location services for ADEM to accurately report SSID. |
| DEM-7287 |
Fixed an issue where, due to increased Wi-Fi
restrictions in macOS 14.4.1, Access Experience did not
detect Wi-Fi or internet connection status without location
services enabled.
Now, if Access Experience detects that location
services are disabled, it prompts you with the following
banner to enable them so that it can accurately report Wi-Fi
status.
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Autonomous DEM Agent 5.1 Addressed Issues
June 2024
| ID | Description |
|---|---|
|
DEM-7456
|
Fixed an issue where, if the ADEM agent in Windows had been
upgraded manually to a higher version that was not available
on the portal, it would attempt to install the lower
version.
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DEM-7327
|
Fixed an issue where the Windows agent wasn't getting a
custom appcast for a subtenant ID.
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DEM-6869
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Fixed an issue where Local Network Details, Public IP, WLAN,
and OS information under the Device
Details section of the UI did not change
based on the experience shown on the graph. With this fix,
Device Details change based on
the experience shown on the graph.
To gain insight into the application experience of individual
users, customers can navigate to . There, they can view the
Application Experience Trend, allowing them
to observe the experience over a selected time range
depicted in a time series graph. Users can click on any
point of the trend to view trends, path visualization, and
session experience at that point in time in the
Device Details section.
|
May 2024
| ID | Description |
|---|---|
| DEM-7243 | Fixed an issue where ICMP sockets were not being cleaned up correctly. |
| DEM-6626 | Fixed an issue where some users see an inconsistent experience score graph in the ADEM UI. |
| DEM-6680 | Fixed an issue where the code incorrectly destroys the pbHashObject parameter before destroying the phHash handle, which causes crashes to occur randomly. |
| DEM-6824 | Fixed an issue where ADEM user data was missing under the Experience > Application experience trend in Strata Cloud Manager after the device recovers from sleep. |
February 2024
| ID | Description |
|---|---|
| DEM-6097 | The Curl version used by ADEM has been upgraded to version 8.4 |
January 2024
| ID | Description |
|---|---|
| DEM-4416 | The creation method for ADEM user _panwdem on macOS has been altered to be more secure for MacOS 11 and greater. For the fix to work, either this must be the first ever installation of ADEM on the device or the previous _panwdem user created on the device needs to be deleted. |
| DEM-5967 | Fixed an issue where an ADEM agent crashed on machines where Windows operating system's WMI infrastructure was malfunctioning. |
| DEM-6087 | The design of ping result selection for polls has been modified based on the result timestamp to minimize potential missing ping results and gaps. |
October 2023
| ID | Description |
|---|---|
| DEM-5767 | When entering your login credentials in GlobalProtect, regardless of the username format you use, (for example, username, domain\username, or username@domain) ADEM will identify it as a single user and consume only one license. |
| DEM-5578 | ADEM license gets freed up within 24 hours for users who do not have any devices registered under their name. |
August 2023
| ID | Description |
|---|---|
| DEM-2255 | The ADEM agents have better error handling now since common cases of failures are now better detected and monitored. |
| DEM-3963 (Mac OS) DEM-3911 DEM-3996
(Windows) | The internet connection test can now be configured to test multiple targets instead of just the GlobalProtect gateway. |
| DEM-4420 | The ADEM agent will now import client certificates to the system stores to enable full native Schannel and TLS support. |
| DEM-4718 (Mac OS) dEM-4719
(Windows) | In addition to the application name, the application test name is now displayed in the results of the application tests. |
| DEM-4726 | The amount of time the agent takes to wait to download the installation package for new ADEM versions is now configurable. |
| DEM-4786 | The “pre-logon” no longer displays as a username in the UI. |
| DEM-4866 (Mac OS) DEM-4867
(Windows) | You can now explicitly configure the ADEM portal URL. This is primarily for FedRAMP environments. |
| DEM-5159 | The Self-Serve feature now has a separate on-demand installer. If self-service is enabled on the portal, self-service cab file will be auto downloaded and installed as part of DEM upgrade process. If disabled, the feature will be uninstalled. |
| DEM-5536 | Upgrading a subtenant that belongs to a region other than the region in which the tenant belongs, for example upgrading a US subtenant from Europe, results in an endless re-register loop. |
January 2023
| ID | Description |
|---|---|
| ADI-16562 |
When logged in with ADEM Tier 1 Support role on Panorama, you
now have access only to the ADEM dashboards. The
Manage option is no longer
visible.
|
| DEM-3812 |
If you stop monitoring a user (disable the tests that are
running on the user) for whom Self-Serve is already enabled,
Self-Serve is now disabled immediately. Administrators do
not need to manually disable Self-Serve for such users.
|
| DEM-137 |
The license usage count that displays on now correctly displays the unique users that
are connected to the ADEM service.
|
September 2022
| ID | Description |
|---|---|
| DEM-3094 |
When you update an existing Mobile User group on the firewall
by adding or removing users to the group, your changes get
updated in Panorama now.
|
| DEM-2813 |
Results from traceroute tests that take more than 5 minutes
to process are now visible in the UI for the polling
interval.
|
| DEM-2812 |
When you switch back to an ADEM enabled GP portal after
upgrading your ADEM agent and then switchingto an ADEM
disabled GP portal, the upgraded ADEM agent gets reinstalled
now.
|
| DEM-2762 |
Navigating to the Users List page by
clicking the link for a user on the
Application details page, now
retains the filter that you had applied in the
Application details page.
|
| DEM-2760 |
Any filter that is applied on a details page (for example,
User details page), now displays
the filtered data correctly after you navigate to another
page (for example, the Summary page)
from the left navigation menu and return to the details
page.
|
| DEM-238 |
If you have enabled SSL Decryption on Prisma Access, the
endpoint agent cannot register to the Autonomous DEM portal
successfully. To enable the endpoint agent to successfully
connect and communicate with the ADEM portal, you must add
the FDQN to an allow list. Note that the allow list is
required only for endpoint agent and ADEM connectivity and
is not required for synthetic tests; synthetic tests comply
with the SSL Decryption policy.
You must add a policy rule with no decrypt for the DEM Portal
FQDNs listed below so that the endpoint agent can register
with the portal.
|
August 2022
| ID | Description |
|---|---|
| DEM-3301 |
The Device Group filters return the correct results for both
Mobile Users and Remote Networks.
|
| DEM-3270 |
The target application entity for an app test will now
include the path attribute.
|
| DEM-2983 |
The ADEM portal has been configured to omit displaying
devices that have not connected to the ADEM server for the
last 30 days.
|
| DEM-2909 |
Monitored Mobile User Devices table now displays the complete
data for all users regardless of the time range or and the
number of users you select.
|
| DEM-2741 |
When creating a new application test or modifying an existing
test, the advance options saving headers are now displayed
in the UI.
|
| DEM-2228 |
The path to the Remote Network gets truncated if it does not
fit in the tile. Hover over the name to display the full
string.
|
| DEM-779 |
Regardless of the number of destinations configured for an
application test, the Applications Test Settings screen
displays all of them in a legible format.
|
| DEM-768 |
Resizing your browser window adjusts the column width of
tables accordingly.
|
June 2022
| ID | Description |
|---|---|
| DEM-3038 |
Application dashboard now promptly populates applications and
experience scores in multi-tenant deployments.
|
| DEM-3031 |
The Search function in ADEM has been improved to return more
complete results.
|
| DEM-2213 |
Modifying ADEM tests no longer results in a 5-minute data
gap.
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