Users provides an overview of all users and hosts connected to
Palo Alto Networks' security solutions, which include Next-Generation Firewall (NGFW) and
Prisma Access.
Where Can I Use This?
What Do I Need?
Prisma Access(with Strata Cloud Manager or Panorama
configuration management)
NGFWs(with Strata Cloud Manager or Panorama configuration
management)
You must have at least one of these licenses to use the Activity
Insights:
Prisma Access
Prisma Access Mobile User license
AIOps for NGFW Free (use the AIOps for NGFW Free app) or AIOps
for NGFW Premium license (use the Strata Cloud Manager app)
The other licenses needed to view the Activity Insights: Users tab
are:
Strata Logging Service
Advanced URL Filtering license
Cloud Identity Engine license
Advanced Threat Prevention license
ADEM Observability will unlock additional Prisma Access
features
Monitor user activity in your Prisma Access and NGFW environment. Monitoring the user
activity helps to detect and stop potential threats, protect misuse of sensitive
information, and adjust your Security policy rule to close security gaps.
Users provides an overview of all users and hosts connected to
Palo Alto Networks' security solutions, which include Next-Generation Firewall (NGFW)
and Prisma® Access. You can easily determine a user's or host's connection status to
NGFW or Prisma Access, whether at a branch site, service connection, or remote location.
You can view information about:
The total number of unique users currently connected to Palo Alto Networks security
solutions and users connected to NGFW and Prisma Access.
The number of users who are connected during a certain time range, broken down by
users connected through NGFW and Prisma Access.
Agent-based users connected through NGFW and Prisma Access.
Agent-based or browser-based Explicit Proxy users connected to NGFW and Prisma
Access.
Users connected through Enterprise Browsers.
A list of unmanaged device users accessing Prisma Access.
A list of users connecting from branch locations to Prisma Access.
A list of users connecting their data centers using specific service
connections.
Users
In Strata Cloud Manager, go to InsightsActivity InsightsUsers to view information about your Prisma Access Agent
Users, Agentless Proxy Users,
Enterprise Browsers, Office Users,
and Other Hosts.
All Users/Hosts Table
The All Users/Hosts table shows all the mobile users in
your environment. In the Scope Selection drop-down,
remove NGFW to view ADEM-related data. Select a
User Name to go to the user's details page, and click
on the number of Threats to see threat details.
User Name—Unique username or IP address.
Connection Method—Access Agent, Agentless Proxy,
Enterprise Browser, Office, or Other Hosts.
Last Device Location—Device's location by city,
country.
Threats—Number of threats the user faces. Click on
the number to see threat details.
Applications—Number of applications connected to the
user.
Local Network Experience—ADEM local network
experience.
PA Experience Score—ADEM Prisma Access experience
score.
Internet Experience Score—ADEM internet experience
score.
Self Serve—ADEM Self-Serve information.
Last Firewall/PA Location—Last connected NGFW name or
Prisma Access location.
Last Activity Time—Most recent date and time the user
was active.
Agent Users
Agent users connect through GlobalProtect or Prisma Access Agent. Select the
number under Agent Users to view details about your agent
users.
View details about your Users, User
Devices, and the number of currently connected users. You can
View Trend by Users or User
Devices connected to Prisma Access at the time indicated in
the timestamp. From the Scope Selection drop-down, select
All, Prisma Access, or
NGFW users to refine the data that appears. If you
have an Autonomous DEM (ADEM) license, you can
remove NGFW from the drop-down to view ADEM-related
data.
Baselines in Widgets
If you purchased the AI-Powered ADEM license, you see a baseline data band
across the trend widgets on the following Monitor pages: Users, Branch Sites,
Data Centers, and Network Services. The widgets show the baseline in the
background across the trend lines. This allows you to view at a glance whether
your data has crossed the upper or lower boundaries of the baseline.
Baseline data is calculated in 1-hour bin sizes and takes into consideration the
last 28 days of data from those hour-long bins for a particular tunnel, site,
Prisma Access location, or GlobalProtect user count. For example, the
baseline from 1:00 pm to 2:00 pm on Tuesday is calculated from the 1:00 pm to
2:00 pm time frame on the previous four Tuesdays. The lower bound is the 10th
percentile of that historical data collected, and the upper bound is its 90th
percentile. This allows you to see trends for bandwidth, user counts,
authentication counts, and DNS Proxy request and response. Because the baseline
data is taken from the last 28 days of historical data, the newly onboarded
tenants will need to be up and data rich for 28 days for the baseline to be
calculated correctly. If your data is less than 28 days, you may see some
discrepancies.
When the values in the trend line in the widget deviate from the baseline's upper
or lower limits, the trend line for that period appears in red in the web
interface.
The following example shows the GlobalProtect baseline from the
Connected User widget on the Users page.
Access Agent Users Graph
Hover over the trend line in the Access Agent Users
chart to observe the number of Connected Users or
Connected User Devices and the corresponding
connection time.
Monitored Users
If you have an AI-Powered ADEM license, you can view the number of
users monitored by Autonomous DEM (ADEM) and the number of monitored user
devices. This widget appears only when you have disabled
NGFW from the Scope
Selection drop-down.
Monitored Users—Total number of users monitored
by ADEM.
Average User Experience Score—Experience score
aggregated across all users monitored on ADEM. See how many users have a
Good (green), Fair (orange), or Poor (red) experience score.
Monitored User Devices—Total number of user
devices monitored by ADEM.
Agent Risky Users
View the number of agent users affected by threats. The Up or Down arrow
compares this time range with a previous time range to determine the
difference, in percentage, of the number of connected devices.
View More Details for Access Agent Versions
Select View More Details for:Access Agent Versions shows the access agent
versions that your users’ devices are using to connect to Prisma Access. Select GlobalProtect or
Prisma Access Agent to see the total
Number of Connected Devices as well as the
Version and Number of Connected Devices
during the last 30 days. Use the data displayed to enforce compliance
with the latest GlobalProtect or
Prisma Access Agent versions.
View More Details for IP Pool Utilization
Static IP pools provide an alternate
means of allocating IP addresses to the agent users. To view
IP pool utilization by different IP pool allocation theaters based on
the number of connected users at that time, select View More
Details for:IP Pool Utilization. The IP pool utilization
percentage on the graph is the number of IP pool blocks used out of all
the IP pool blocks that are available across all the subnets. You can
proactively add subnets when you see an IP pool bar approaching the
maximum capacity for any region.
IP Pool Utilization Details
Current IP Pool Utilization—One IP pool
address block is a /24 subnet and has 254 IP addresses. Allocation
of a pool block counts toward utilization; however, allocating a
pool block does not mean that all IP addresses are in use. There are
still available pool blocks that can be allocated to new or existing
mobile user gateways as needed. You can view IP pool utilization per
pool locations and subpool regions.
IP Pool Allocation—The IP pool
utilization percentage on the graph is the number of IP pool
blocks used out of all the IP pool blocks that are available
across all subnets. You can add subnets when you see an IP
pool bar approaching the maximum capacity for any
region.
Static IP Address Allocation provides an
alternate means of allocating IPs to the agent users.
IP Pool Details shows IP pool
utilization displayed under the IP Pool
Name that comes from the static IP pool
configuration. Total IP Pool Profiles
shows the number of utilized profiles in the IP pool, and
Total Unused IP Addresses shows the
number of unused IP addresses in the IP pool.
The
IP Pool Details table
shows:
IP Pool Name—Unique IP pool name.
Total IP Addresses—Total number
of users in the IP pool.
Active IP Addresses—Total number
of active users in the IP pool.
Peak Utilization Status—Highest
percentage of use for the IP pool during the selected
Time Range.
Last IP Assignment Timestamp—Most
recent time the IP pool was active.
Access Agent Users Table
The Access Agent Users table shows
Users or User
Devices.
Users
Current Connected—Turn Current
ConnectedON to view connected users only. Turn it
OFF to see all of your users.
User Name—Unique username.
User Devices—Number of devices associated
with the user.
Applications—Number of applications
connected to the user.
Threats—Threats information for the
user.
Data Usage—User's data usage.
Last Login Time—Last date and time the
user logged in.
User Devices
Current Connected—Turn Current
ConnectedON to view connected users only. Turn it
OFF to see all of your users.
Agent Type—Filter information by
GlobalProtect or Prisma Access Agent.
Source IP Address—Unique IP address.
OS Family/Version—OS family and version
to which the device belongs.
User Experience Score—Overall application
experience score of your users.
Last Device Location—Device's location by
city, country.
Last Firewall/PA Location—Last connected
NGFW name or Prisma Access location.
ISP Name—Unique ISP name.
Last Activity Time—Most recent date and
time the user was active.
Connectivity
Mode—Tunnel,
Proxy, or Tunnel and
Proxy.
Self Serve Notifications—(ADEM only)
Number of Self-Serve notifications sent to the user's
device.
Self Serve Status—(ADEM only) Enabled or
disabled on the device.
Click on any username to view information about the user's
Activity,
Connectivity, and
Experience.
Agent User Activity
See the user's Total Threats,
Threats by Risk Level, Unique
Threats, Web Browsing
Summary, and Application Summary
during the selected time range.
Unique Threats provides details about the
threats this user faced during the time range selected.
The Web Browsing Summary shows details about
the URLs the user has visited.
Overview shows the number of unique
URLs that the user has visited, Severity of
URLs (High,
Medium, or
Low), and the number of
Malicious URLs the user has
visited.
Most Visited Sites shows
the most visited sites in order of number of times
visited, Site Category,
Risk Level, and number of
Sessions, or visits the user
made to this site.
Blocked shows the number of
Blocked URLs the user tried to
access, the Severity of Blocked URLs
(High,
Medium, or
Low), Malicious
Blocked URLs, and Blocked URLS
with Most Visited Sites.
Sessions shows:
Total Hits—The number of
times the user has accessed websites.
Category Session
Breakdown—Breaks down the types of sites
the user visited.
Top URL Categories for
Sessions—The top categories, in order,
that the user visited.
Data Transfer shows the
Total Data Transferred,
Category Data Transfer Breakdown,
and Top URL Categories for Data
Transfer table that shows
Category, Unique
URLs for each category, and Data
Transferred, in MB, for each category.
Application Summary shows information about
the user's applications during the selected time range.
Activity—The user's number of
Total Apps, Applications
by Risk Score, Top App
Categories, and a list of All
Applications that shows each one's
App Risk score. App risk scores are
ranked in numerical order from high (5) to low (0).
Blocked—The user's Total
Blocked Applications, Total Allowed
Applications, and the Total Blocked
Applications table that shows a list of blocked
applications by Application Name and
Rule.
Sessions—Details about each time the user
accessed each application. You can view the user's number of
Total Sessions, Category
Sessions Breakdown, and the Top Used
Applications, which shows the number of user
sessions for each application during the selected time
range.
Data Transfer—The Total Data
Transferred, Category Data Transfer
Breakdown, and Top Applications with
Data Transferred by Application
Name and Data Transferred
in MB.
Agent User Connectivity
Understand your user's device connectivity by reviewing the
Connected User's Device Trend chart,
Connected User's Devices, and
User Login & Logout Events on all
devices.
The Connected Devices User Trend chart
illustrates the number of devices that connect at specific
times during the selected time range. Hover over a point in
the chart to view the number of devices connected at that
date and time.
The Connected User's Devices table shows
details about each of the user's connected devices, by device
name:
Last User Source IP Address—Most
recent user source IP address.
Last Private IP—Most recent
private IP address.
Last User Location—User's most
recent location.
Last Login Time—Date and time the
device last logged in.
Last Logout Time—Date and time
the device last logged out.
Last Session Duration—How long
the most recent session lasted.
Auth Type—Auth type used.
OS Family/Version—OS family and
version used by the device.
Agent Version—Agent version used
by the device.
Firewall/Location—Firewall or
location used by the device.
The User Login & Logout Events table
gives details about the device's login and logout events:
User Source IP Address—Device's
user source IP address.
Private IP—Device's private IP
address.
User Location—Device user's
location.
Login Time—Date and time the
device is logged in.
Logout Time—Date and time the
device is logged out.
Session Duration—How long the
session lasted.
Auth Type—Auth type used.
OS Family/Version—OS family and
version used by the device.
Agent Version—Agent version used
by the device.
Firewall/Location—Firewall or
location used by the device.
Agent Type—Agent type used.
Agentless Proxy Users
Select the number under Agentless Proxy Users to view details
about your agentless proxy (formerly Explicit Proxy) users.
Active Agentless Proxy Users Graph
Hover over the trend line in the Active Agentless Proxy
Users chart to observe the number of Active
Users and the corresponding connection time. View the total
number of Active Users connected through agentless
proxy.
Agentless Proxy Risky Users
View the number of users affected by threats. The Up or Down arrow compares this
time range with a previous time range to determine the difference, in
percentage, of the number of connected devices.
Agentless Proxy Users Table
The Agentless Proxy Users table lists your agentless proxy
users by User Name.
Last Source Location—The source's last city and
country.
Last Used PA Location—The last used Prisma Access
location.
Source IP—The source IP address.
Last Login Time—The most recent time the
agentless proxy user logged in.
OS Family/Version—OS family and version.
Browser Name—Name of the browser used.
Click on any username to view information about the agentless proxy user's
Activity and Connectivity.
Agentless Proxy User Activity
Hover over the trend line in the Active User Session
Trend chart to observe the number of connected users and the
corresponding connection time.
View all User Login & Logout Events details:
User Source IP Address—Device's user source IP
address.
User Location—Device user's city and
country.
Login Time—Date and time the device last logged
in.
PA Location Used—Prisma Access location.
Bytes Sent—Number of bytes sent.
Bytes Received—Number of bytes received.
Enterprise Browser Users
Prisma Access enables secure communication between third-party
enterprise browsers and Prisma Access for accessing SaaS and
private web applications, with network admins needing visibility and necessary
connectivity information for troubleshooting. Select the number under
Enterprise Browser Users to view details about your users
connected through Enterprise Browser. If you have multiple enterprise browsers,
Enterprise Browser Users shows the cumulative user count
connected to multiple enterprise browsers within the environment.
Enterprise Browser Users
View the number of Enterprise Browser users. Hover over the trend line in the
Enterprise Browser Users chart to observe the number
of Active Users and the corresponding connection
time.
Enterprise Browser Risky Users
View the number of Enterprise Browser users affected by threats. The Up or Down
arrow compares this time range with a previous time range to determine the
difference, in percentage, of the number of connected devices.
Enterprise Browser Users Table
The Enterprise Browser Users table shows the following
Users details.
User Name—Unique username.
Browser Type—The type of browser user is accessing.
It can be Enterprise Browser or any supported third-party browser.
Browser Version—The version of the browser being used
by the user.
Last Source IP—Most recent user source IP
address.
Last Source Location—The source's last city and
country.
Last Used PA Location—The last used Prisma Access
location.
Last Activity Time—Most recent date and time the user
was active.
Select any username to view information about the user's
Activity and Experience.
To view the specific information related to your enterprise browser, use
Connection Method. You can select
Enterprise Browser or any other supported
third-party enterprise browser.
Office Users
Office users physically occupy the office and connect internally. Even if they are
not using GlobalProtect or Enterprise Browser, they can still connect to internal
applications such as Confluence or Jira. Branch users are included in the
Office Users category. Select the number under
Office Users to view details about your users connected
through Enterprise Browser.
Office Users Graph
Hover over the trend line in the Office Users chart to see
connected Office Users and when they were connected. View
the total number of active office users.
Office Users Risky Users
View the number of office users affected by threats. The Up or Down arrow
compares this time range with a previous time range to determine the difference,
in percentage, of the number of connected devices.
Office Users Table
The Office Users table shows office users by
User Name.
Connection Method—Method through which the user
connects.
Last Device Location—Device's location by city,
country.
Threats—Number of threats the user faces.
Applications—Number of applications connected to the
user.
Data Usage—Total data usage in bytes.
Last Firewall/PA Location—Last connected NGFW name or
Prisma Access location.
Last Activity Time—Most recent date and time the user
was active.
Other Hosts
The Other Hosts category shows IP addresses with traffic on
the network, such as users' private mobile phones that are not connected through
GlobalProtect or internally as an office user. Information for other hosts falls
into two categories: internal and external hosts accessing resources on the
internet. Internal hosts serve on-site users, such as guests or employees using
their mobile phones in the office, and external hosts serve users, such as people
visiting your enterprise website.
Select the number under Other Hosts to view details about your
other hosts.
Other Hosts Graph
Hover over the trend line in the Other Hosts chart to see
the number of connected IP addresses, or other hosts and the date and time they
were connected. View the total number of active other hosts.
Other Hosts Risky Users
View how many other hosts are affected by threats. The Up or Down arrow compares
this time range with a previous time range to determine the difference, in
percentage, of the number of connected devices.
Other Hosts Table
The Other Hosts table shows other hosts by IP address.
User Devices—Number of devices associated with the
user.
Applications—Number of applications connected to the
user.
Threats—Threats information for the user.
Data Usage—User's data usage.
Last Activity Time—Date and time of the user's most
recent activity.
IPv6 for Mobile Users
If you use IPv6 networking in your Mobile Users - GlobalProtect deployment,
you can configure Prisma Access to use IPv6 addresses in your mobile user
networking. You also need to enable IPv6 networking globally in your Prisma
Access infrastructure before you can use IPv6 addressing.
With IPv6 in your GlobalProtect deployment, the Users | Devices table shows either an
IPv4 or IPv6 address in the Source IP Address column.
Select any connected user to see information about their devices' trend. The
Connected User's Devices table shows data about a user's devices, including the Last
User Source IP Address and Last Private IP, both of which can include IPv4 and IPv6
addresses for a single device entry.
You can view IPv6 address information in the User Login & Logout Events table.
The User Source IP Address and Private IP Address columns show either an IPv4 or
IPv6 address.
