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    Strata Cloud Manager

    Strata Copilot

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    Strata Copilot

    Talk with Strata Copilot ━ the ultimate AI-powered assistant ━ to get real-time, actionable insights on the health and security of your network.
    Where Can I Use This?What Do I Need?
    Each of these licenses include access to Strata Cloud Manager:
    Strata Copilot insights can also depend on theproducts you’re using with Strata Cloud Manager, your licenses, and your role permissions
    December 2024
    Strata Copilot is now available for you to try! Keep in mind that Strata Copilot is learning and might sometimes make mistakes. Please share your feedback with us as you go; we’ll use it to make copilot better. You’ll also notice that we’re regularly releasing new features and updates to improve your copilot experience.
    Chat with Strata Copilot ━ the ultimate AI-powered assistant ━ to get real-time, actionable insights on the health and security of your network:
    • Find, understand, and resolve threats before they turn into problems
    • Identify the cause of degraded network and app experience
    • Open support cases when you want help to fix an issue quickly
    Strata Copilot harnesses your network data and activity (from across NGFWs, Prisma Access, and cloud security services) and combines this with Palo Alto Networks best practice guidance, to give you clear, actionable answers. Strata Copilot is built inline to Strata Cloud Manager, and its AI-driven, natural language interface simplifies how you interact with your network. With increasing usage, Strata Copilot learns from your interactions and preferences to improve and refine it’s responses to you. The data and insights that Strata Copilot shares with you depends on the products you’re using with Strata Cloud Manager, your licenses, and your role permissions. If you aren’t able to view certain data, Strata Copilot will let you know that a licenses or access permissions might be required.
    So that it's responses to you are both authoritative and specific, Strata Copilot references these sources to generate responses to your questions:
    • Your specific network data and activity, across all the products you’re using with Strata Cloud Manager (your NGFWs, Prisma Access deployment, and cloud security services). Strata Copilot uses this data to accelerate insights into your own network health and security.
    • Palo Alto Networks authoritative technical resources: topics from across the knowledge base, live community, and public technical documentation, including Palo Alto Networks best practice guidance. Strata Copilot uses this data to get you quick and summarized answers from across all Palo Alto Networks knowledge resources.
    Where Strata Copilot Processes Data:
    The ephemeral data processing functionality of Strata Copilot is provided by a large language model in the United States. Data is processed in memory by the large language model vendor for no longer than necessary, in order to service the specific request in real-time, and the data is not retained.
    Please review the Strata Copilot Supplemental End User License Agreement.

    Launch Strata Copilot

    Log in to Strata Cloud Manager, and check for the Strata Copilot icon in the top left corner of any page.
    The first time you launch Strata Copilot, you'll be prompted to review and agree to the Supplemental End User License Agreement.

    First Look

    To interact with Strata Copilot, you can Search keywords or start a query. Learn how to best prompt Strata Copilot to quickly get to the information you need.
    You can also:
    • Start a Conversation by choosing a suggested prompt. These prompts highlight commonly-asked questions or topics based on your context and location in Strata Cloud Manager. Over time, these curated prompts are responsive to your viewing history and preferences, too.
    • Open a Technical Reference; these references are context-sensitive; Strata Copilot surfaces the most relevant technical documentation topics based on where you are in Strata Cloud Manager.

    Start with a Good Prompt

    To start chatting with Strata Copilot, be descriptive and provide plenty of context in your prompts. If you get a response from Strata Copilot that isn't quite what you're looking for, try again to phrase your prompts and questions in different ways. Strata Copilot learns from you, and the more you use it, the better it gets at giving you the right information, quickly.
    Here’s some examples of basic prompts, and how they can be made more specific:
    Basic PromptsBetter, Recommended Prompts
    Sites down?
    • How many SD-WAN sites have been down in the past 24 hours?
    John Doe threats
    • What are the top threats impacting user john.doe in the last 3 days?
    What is the experience of jane.d?
    • How is the application experience of the user jane doe?

    Response Types

    Strata Copilot responses can take different forms, depending on your prompt and the information you're looking for.
    Remember to double-check that all Strata Copilot responses are complete and accurate; Strata Copilot is learning, and can sometimes make mistakes. If the first response Strata Copilot gives you isn't right, consider if you can provide more context or detail in your prompt. See if this helps Strata Copilot to refine it's response.
    • Summary articles ━ Strata Copilot pools and summarizes all Palo Alto Networks knowledge and resources (technical documentation, knowledge base, and community content) into a succinct, collated answer. Strata Copilot lists the primary sources it relied on to generate its response, and you can use these if you want to review the content in more depth.
    • Real-time data ━ Strata Copilot gives you answers to questions on your deployment and network activity.
    • Visualizations ━ Strata Copilot presents some answers as dynamic and intuitive visualizations. You can interact with Strata Copilot’s visualizations: toggle between different chart types, narrow or expand the data that the charts display, and download chart images.

    Share Feedback, Get Remediation Guidance, or Open a Support Case

    For any Strata Copilot response, you can give a thumbs up to indicate that the response was helpful, or give a thumbs down to let us know that the response wasn't what you were expecting. Leaving detailed feedback on Strata Copilot responses, including what worked well and what didn’t, helps us to make Strata Copilot better.
    If you're facing a technical issue, you can use Strata Copilot to open a support case. Just prompt Strata Copilot to Open a Case. Based on the information you provide, Strata Copilot will offer you guidance on how to fix the problem; if you still need support, you can then open a case.
    Support case creation with Strata Copilot requires Strata Cloud Manager Pro.

    Strata Copilot Support in Strata Cloud Manager

    Strata Copilot support does not (yet!) cover the entire Strata Cloud Manager platform. These are the products and feature areas in Strata Cloud Manager that support Strata Copilot; we’ll continue to let you know as we expand support for Strata Copilot.
    • Strata Cloud Manager Essentials and Pro
      Supported; Support case creation requires Strata Cloud Manager Pro
    • Prisma Access
    • Autonomous DEM, including Access Analyzer
    • Data Security
      Supported, with additional data sets continuing to be added
    • AI-Powered ADEM
      Supported, with additional data sets continuing to be added
    • AIOps for NGFW
      Supported, with additional data sets continuing to be added
    • Iot Security
    • Prisma SD-WAN
      Supported, with additional data sets continuing to be added

    Data and Content Sources that Strata Copilot Uses

    Strata Copilot references these data and content sources, so that its responses to you are both authoritative and specific to your deployment:
    • Your specific network data and activity, across all the products you’re using with Strata Cloud Manager (your NGFWs, Prisma Access deployment, and cloud security services). Strata Copilot uses this data to accelerate insights into your own network health and security.
    • Palo Alto Networks authoritative technical resources: topics from across the knowledge base, live community, and public technical documentation, including Palo Alto Networks best practice guidance. Strata Copilot uses this data to get you quick and summarized answers from across all Palo Alto Networks knowledge resources.
    Where Strata Copilot Processes Data:
    The ephemeral data processing functionality of Strata Copilot is provided by a large language model in the United States. Data is processed in memory by the large language model vendor for no longer than necessary, in order to service the specific request in real-time, and the data is not retained.
    Please review the Strata Copilot Supplemental End User License Agreement.

    © 2024 Palo Alto Networks, Inc. All rights reserved.