Overall Zoom Performance Impact

This widget shows you the overall performance for all Zoom meetings for a single selected user whose User Details page you have accessed. It gives you a bird's eye view of how many Zoom meetings the user attended and the sum of all the meetings' duration in minutes along with the percentage of meetings/minutes without issues. It breaks down the quality of the meetings by Audio, Video, and Screen Sharing. The lower part of the widget breaks down the root cause of poor performance if any along with suggested remedies.

Zoom Poor Performance Root Causes
Service Delivery Segment	The segment in the service delivery chain (such as the user's device, Internet, WiFi, Local Network) where the Zoom call performance degraded. The segments can be any of the following: Device - high CPU, RAM WiFi - signal noise and quality LAN - packet loss, latency, and jitter Internet - ISP performance due to packet loss, latency, and jitter
Root Cause	The cause within the service delivery segment for the performance degradation.
Impacted Minutes	The total number of Zoom meeting minutes that were impacted by poor performance.
Percentage of Poor Performing Minutes	The total percentage of the poor performing minutes with respect to the total minutes the user spent on all Zoom calls that he/she attended. A poor-performing minute can have multiple root causes, so the number displayed in this column could add up to more than 100%. For example, if a poor performing minute has two root causes, it will be counted as two separate minutes.
Suggested Remedy	Steps that the end user can take to resolve the issue if possible. If the scope of the issue resolution is outside the user's control, then suggest some steps that the user can take, such as contact their administrator.