Using the Access Experience UI
Learn how to navigate the Access Experience user interface.
| Where Can I Use
This? | What Do I Need? |
|---|
- Prisma Access (Managed by Strata Cloud Manager)
- Prisma Access (Managed by Panorama)
|
- Prisma Access license
- ADEM or Strata Cloud Manager Pro
license
- GlobalProtect or Prisma Access Agent license
|
The Access Experience user interface displays detailed
information about performance issues that may be impacting a user’s applications. It
also offers recommendations for resolving the underlying performance issues.
Click
Review in Access Experience on the notification or
open
directly from the PAA window to see the status
of their device, and WiFi or internet connection.
When the users open Access Experience, it displays
information that is specific to their notification. When they open it directly, it will
display the current state of your Device, WiFi, and Internet connectivity.
The notifications get categorized by their source.
Device
WiFi
Poor WiFi quality
Disconnected WiFi
WiFi Network Switching
Internet
Click Device, WiFi, or
Internet to display the current performance of that
segment.
Click an endpoint to view the metrics for the past hours. For
example, click Device to view the CPU and memory usage metrics
from the last few hours. You can also view the list of notification alerts received for
your managed device across endpoints.
The usage metrics chart shows the following:
The x-axis shows the timestamp for the last few hours. Depending on where you
mouse over and click in the chart, you can view the status that was indicated at
that specific time. Click anywhere within the
The trend lines in the chart may display one or more red dots, which indicate
that a notification was sent to the user
at that moment in time where the dot appears.
The usage metrics chart may show gaps if the device was offline or disconnected
during that time. Metrics are only collected when the device is active and
connected.
