View which users experienced meetings that were negatively impacted and the root
cause of the poor performance.
Where Can I Use This?
What Do I Need?
Prisma Access (Managed by Strata Cloud Manager)
Prisma Access (Managed by Panorama)
Strata Cloud Manager
Prisma Access
license
ADEM Observability
license
Zoom QSS license
Mobile Users license
View a list of all the users who were impacted by any Zoom meeting that they attended
throughout the organization. Click a
User Name
to go to the
user's
User Details
page. You can filter the data in this table
by selecting a filter from
. You can filter for the users who have the most minutes impacted by a particular
root cause by selecting
Root Causes
from the filter.
The widget breaks down the root cause of poor performance if any along with suggested
remedies. in the
Zoom Poor Performance Root Causes
table, you can
see that the user's Local Network Performance is less than desirable and the root cause
for that is the high LAN latency. The last column,
Suggested
Remediation
, gives the user some tips on how to resolve the issue.
Zoom Poor Performance Root Causes
Service Delivery Segment
The segment in the service delivery chain (such as the user's device,
Internet, WiFi, Local Network) where the Zoom call performance degraded.
The segments can be any of the following:
Device - high CPU, RAM
WiFi - signal noise and quality
LAN - packet loss, latency, and jitter
Internet - ISP performance due to packet loss, latency, and
jitter
Root Cause
The cause within the service delivery segment for the performance
degradation.
Impacted Minutes
The total number of Zoom meeting minutes that were impacted by poor
performance.
Percentage of Poor Performing Minutes
The total percentage of the poor performing minutes with respect to
the total minutes the user spent on all Zoom calls that he/she
attended.
A poor-performing minute can have multiple root causes,
so the number displayed in this column could add up to more than
100%. For example, if a poor performing minute has two root causes,
it will be counted as two separate minutes.
Suggested Remediation
Steps that the end user can take to resolve the issue if possible. If
the scope of the issue resolution is outside the user's control, then
suggest some steps that the user can take, such as contact their
administrator.
