View a breakdown of the causes for poor performance of the Zoom
application.
Where Can I Use This?
What Do I Need?
Prisma Access (Managed by Strata Cloud Manager)
Prisma Access (Managed by Panorama)
Strata Cloud Manager
Prisma Access license
Autonomous DEM license
Zoom QSS license
The widget breaks down and categorizes the root cause of poor performance. The reason for
poor call performance can lie in any segment such as the user's device, the local
network the device is connected to, internet performance, or the WiFi. Here, you can see
every minute of poor call performance graphed by the most likely root-cause and broken
down by service delivery segment. Hover over a root cause in any segment as shown below
to see more details about it. Refer to Possible Root Causes for Performance Degradation section for details on the root causes.
